Geek Speak

Who monitors what?

I've been involved in a lot of conversations recently both here internally at SolarWinds and within the community regarding whose responsible for monitoring what. Are the networking folks responsible for monitoring server hardware? Are the systems folks responsible for monitoring virtual switches? Does the NOC do application level monitoring?

In most cases, the answer to all of the above questions is 'YES'. As a matter of fact, in most organizations there is a lot of monitoring overlap - even if there is a dedicated group for monitoring. Most networking shops want to at least monitor the server infrastructure, server ports on the switches, and layer 4 connectivity to applications. Most systems shops want to monitor available bandwidth, relevant network paths, and virtual switching infrastructure. Then of course you have the monitoring and/or NOC teams that need to monitor everything and we haven't even talked about the security folks...

Another way to look at it would be to focus on the monitoring technology/data. Let's say for instance that you're using Orion and the APM, NetFlow, and VoIP modules. While the perspectives and therefore reporting needs are different, in most cases all of the groups above want access to information collected via NetFlow, information on system and network performance, application availability, VoIP calls stats, and etc.

I'd like to hear from you on what you're responsible for (network, systems, monitoring, security) and where you draw the demarc in terms of what you want to have visibility in to from a monitoring perspective.

Thanks and hope ya'll have a great weekend.

Josh

 

Comments

 

mstevens said:

For our organization, we have the majority of the servers at our corporate office (360) while the other 80 offices have servers all over the place.  The corporate guys typically monitor their servers while we do the networking side but in the regions we  use the solarwinds to monitor the servers and the comms stuff since they arent as experienced .  The netflow is something they really want as the servers require little work since they are just running Novell Linux

April 28, 2008 6:48 PM
 

erikmkane said:

With over 750 servers of all types and much more Network devices there is only 1 person that generally handles SCOM\MOM and Solarwinds products.  then the particular groups (Server, Network, DB) monitor there consoles and the NOC monitors all alerts and created tickets.  Hope that helps!

'Kane

May 7, 2008 1:09 PM

About Josh Stephens

Josh Stephens is director of technology – aka Head Geek – at SolarWinds, where he plays an integral part in the development and delivery of our award-winning network management products. Josh has extensive experience in network management systems, network engineering, and software development. His 15-plus years of experience in technology include designing and deploying advanced networks and network management systems within organizations including the US Air Force, Sprint, MCI/UUNET, and Wal-Mart. He has received several industry certifications including those from Cisco Systems, Microsoft, and HP.