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Community works! - A simpler way to manage Orion email alerts

First of all, mad props to byrona for sharing this tip with the community.  I know there’s a lot of you already using this simplified email alert management trick, but I wanted to make sure to spread the word just in case.

Here’s how it works.  Instead of configuring static email addresses in the To: field of your Orion Advanced Alert notifications, use a variable (a.k.a macro).   The value of this variable can be a custom property.  

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In byrona’s case, he wanted to have emails sent to the “Primary Contact” or owners of each of the nodes in the event of an issue, so he created a custom property called “Primary Contact” and entered this value for each of his nodes.   Then, when setting up alerts, he used the ${Node.PrimaryContact} variable to specify the To: address.

Simple, right?  But, you wonder as you lie awake at night, what happens if the Primary Contact hasn’t been filled in on some nodes?  Does alerting die slowly?  Well, as jainsworth verified, blank fields don’t break email alerts.  The emails just don’t get sent out for those nodes.  Sleep well.

If this gives you a few minutes back in your day and you want some community karma for yourself, please don’t be shy, share your tips and tricks with the community!


Posted Mar 04 2010, 11:30 PM by chris.lapoint | Email to a Friend
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Planet Network Management Highlights 2010 Week 9 wrote Planet Network Management Highlights 2010 Week 9
on Fri, Mar 5 2010 9:25 AM

Pingback from  Planet Network Management Highlights 2010 Week 9

adamras wrote re: Community works! - A simpler way to manage Orion email alerts
on Mon, Mar 15 2010 10:56 AM

I've done there same for my installation!  It works pretty awesome.  We have it set up so that owners of systems get to update their wn contact information so I don't get bothered every time someone goes on holidays.

The only thing I would mention is something that is alluded to in this post about emails not being populated and things dying.  As it says, if it's empty there wont' be an issue but.. if there are bad email addresses... it leads to bad news.  Things stop working globally.

I just wanted to pass along that when using variables for email, just be careful and really stress to users that email addresses need to have a comma and a space after them before the next address (i.e adam@spacehip.com, beans@spaceship.com)

Thanks!

Orion Product Team blog wrote Orion Alerts: Don’t be Afraid
on Tue, Apr 6 2010 5:22 PM

I haven’t been with SolarWinds very long, but I’ve been here long enough to understand Orion

Orion Product Team blog wrote Community Karma – New alert variables for view drill-downs in Orion 10.0!
on Fri, Apr 30 2010 6:58 PM

In a previous post, we covered a simpler way to configure email alerts based on an idea we took from


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