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Server Unavailable using WMI

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Not Answered This post has 0 verified answers | 14 Replies | 7 Followers


7 Posts
Points 23
Craig651 posted on 08-20-2008 11:20 AM
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Just installed APM 2 and cannot get it to poll servers using WMI.  The message I get is "Server Unavailable using WMI Unable to connect to "X.X.X.X" for WMI access.   I was able to verify that WMI is working on multiple servers with the appropriate credentials using your little free teaser application "Solarwinds Exchange Monitor", so I think that WMI is wokring on the servers.  I am guessing that this is coming from the poller, not the servers.

 Please let me know what I should look at to troubleshoot . . .

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385 Posts
Points 887
qle replied on 08-20-2008 2:13 PM
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If you can't communicate via WMI to any of your servers, I'm not sure it's a problem with the pollers. Have you double-checked to make sure that the proper credentials are assigned to each each component of your application monitors?

Running NPM 9.1 SP2 w/ APM 2 SP2

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341 Posts
Points 859
SolarWinds Employee
josh.clark replied on 08-20-2008 2:27 PM
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 Was Exchange Monitor running on the Orion Server or the target node?  You need to verify that you have WMI access from the Orion Server to the target node.  The error message you are getting indicates that WMI can not connect to the target node.

 Here's a link to a tech ref article on how to test WMI connectivity: http://www.solarwinds.com/support/apm/docs/WMITesting.pdf

 

Josh Clark
SolarWinds Development Team

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17 Posts
Points 39
hoeflchr replied on 08-20-2008 3:06 PM
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Hello Josh,

I am having the same issue and was able to test WMI access from the Orion server. I was able to Enumerate Classes on the target server with no problems. Any ideas?

 Thanks,Christian

 

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5 Posts
Points 9
rgarrison replied on 08-25-2008 1:23 PM
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I'm having the same issue.  Enumerating classes using wbemtest works fine.  Started ticket 56579.

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5 Posts
Points 9
rgarrison replied on 08-28-2008 9:59 AM
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This was my fault.  I didn't click "Set Component Credentials" and then "Submit" when applying the template.

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34 Posts
Points 75
seudo2k replied on 09-03-2008 8:33 AM
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I am having this issue with my Exchange application monitor. We have confirmed that WMI is working and we are able to access the server. Is there any way to force a test through APM?
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341 Posts
Points 859
SolarWinds Employee
josh.clark replied on 09-03-2008 8:43 AM
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 If you edit the application monitor, it will cause the monitors to be polled right then (it may take a few seconds for the results to get back).  You don't have to change any of the settings, just open up the edit page and click submit

Josh Clark
SolarWinds Development Team

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34 Posts
Points 75
seudo2k replied on 09-03-2008 10:12 AM
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That didn't seem to work it is still showing as down.
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24 Posts
Points 68
mikemaher replied on 09-03-2008 10:16 AM
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is it possible that the security rights on the account your using are no longer suffcient to be used for wmi?

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34 Posts
Points 75
seudo2k replied on 09-03-2008 10:22 AM
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I am using a domain admin account. I also tried changing the account to use my account also a domain admin account and it still fails.
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17 Posts
Points 39
hoeflchr replied on 09-03-2008 10:23 AM
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The way I got mine to work was, I deleted all my stored credentials and added them back. After that I applied the credentials to the template, and it worked after that.

Christian

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34 Posts
Points 75
seudo2k replied on 09-03-2008 10:34 AM
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I have tried that as well and it still will not go green. I have tested the WMI connection again and it is still able to connect using the test app.
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3 Posts
Points 5
pulberg replied on 09-08-2008 12:47 PM
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I have this issue as well, NPM9 SP2, APM v2.  I also used the wbemtest.exe app and was able to enumerate 895 classes.  When I use the default IIS template, only the "service" monitors work, the "counters" monitors fail with "Server unavailable using WMI."

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11 Posts
Points 21
bwilliam13 replied on 09-17-2008 1:31 PM
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I had the same issue.  The way I fixed it was to go into the template, and expand each component type.  I set each "Credential for Monitoring" to the correct credential for each component type, then hit "Submit" at the bottom.

30 seconds later, everything showed up green except the one service/process (MSExchangeES) that isn't started (and it doesn't start unless it needs to).  Not sure why MSExchangeES was included in that default template.  I deleted it.

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