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AppBuilder - custom wmi creation - timeout

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Not Answered This post has 0 verified answers | 12 Replies | 5 Followers


36 Posts
Points 272
jamesbernhard posted on 08-22-2008 10:35 AM
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Has anyone run across this yet when attempting to enumerate a node to select a wmi entry to monitor? 

"Timeout while waiting for job result. "

This occurs when I select any windows server, including the collector itself.  The credentials used are correct b/c it's the same one that is used to collect data on the legacy apm 1.0 functions.  I see the wmi performance adapter starting then stopping immediately on the remote host.  No other error messages or on the collector.

Collector:
NPM 9 SP2
APM 2.0
OS: Win2K3 R2 STD x64 SP2

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341 Posts
Points 859
SolarWinds Employee
josh.clark replied on 08-22-2008 1:32 PM
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 How many component monitors do you have configured?  Go to APM Settings | License Summary fo a count.

Josh Clark
SolarWinds Development Team

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36 Posts
Points 272
jamesbernhard replied on 08-22-2008 1:40 PM
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3106

I guess I am curious what this would matter... I kind of figured this was simply going to enumerate the remote host for available win32_perf* classes?

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SolarWinds Employee
denny.lecompte replied on 08-22-2008 2:56 PM
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There's a known issue relating to large numbers of monitors.  We have a fix that's currently in test and should be out with SP1.

Denny LeCompte
Sr. Product Manager, Orion
SolarWinds
Austin, TX

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46 Posts
Points 86
Ohmus replied on 09-16-2008 12:08 PM
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I'm getting these same timeout errors when trying to create either a WMI or SNMP monitor. I applied SP1 and it didn't help. I only have 129 monitors. Thanks
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denny.lecompte replied on 09-16-2008 7:45 PM
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 Well, with so few monitors, we're not sure.  Could you run Diagnostics, open a Support Ticket, and attach the diagnostics to the ticket?

Denny LeCompte
Sr. Product Manager, Orion
SolarWinds
Austin, TX

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46 Posts
Points 86
Ohmus replied on 09-17-2008 11:14 AM
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denny.lecompte:

 Well, with so few monitors, we're not sure.  Could you run Diagnostics, open a Support Ticket, and attach the diagnostics to the ticket?

 

 Done. Case # 59541.

Thanks.

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34 Posts
Points 76
ctschap replied on 09-22-2008 10:50 AM
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Are there any updates to this issue. I am seeing the same problem. I just applied SP1 this morning. 

Chad Tschappat
Sioux Falls, SD

(2) Orion 9.1 SP2 SLX
(1) Orion 9.1 SP2 SLX Poller
(1) Orion 9.1 SP2 SLX Hot-Standby
APM v2 SP2 AL500
6200+ elements and counting

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46 Posts
Points 86
Ohmus replied on 09-22-2008 11:25 AM
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I was instructed to un-install/re-install APM and re-apply SP1. I haven't had a chance to do that yet. I'll let you know how it goes.

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34 Posts
Points 76
ctschap replied on 09-23-2008 1:28 AM
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I just tried that. It did not work. I am still getting the timeout error. 

Chad Tschappat
Sioux Falls, SD

(2) Orion 9.1 SP2 SLX
(1) Orion 9.1 SP2 SLX Poller
(1) Orion 9.1 SP2 SLX Hot-Standby
APM v2 SP2 AL500
6200+ elements and counting

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46 Posts
Points 86
Ohmus replied on 09-23-2008 10:06 AM
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ctschap:

I just tried that. It did not work. I am still getting the timeout error. 

Didn't work for me either. I'm waiting for a response from tech support. I'll let you know how it goes
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34 Posts
Points 76
ctschap replied on 10-06-2008 7:39 AM
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Any further word from Support yet? 

Chad Tschappat
Sioux Falls, SD

(2) Orion 9.1 SP2 SLX
(1) Orion 9.1 SP2 SLX Poller
(1) Orion 9.1 SP2 SLX Hot-Standby
APM v2 SP2 AL500
6200+ elements and counting

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2,659 Posts
Points 7,643
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SolarWinds Employee
denny.lecompte replied on 10-06-2008 8:27 AM
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This issue should be fixed in an upcoming service pack.

Denny LeCompte
Sr. Product Manager, Orion
SolarWinds
Austin, TX

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