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Orion Report Scheduler Issues

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MNPS ISG posted on Fri, Aug 29 2008 1:01 PM
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I'm currently running NPM 9.0 SP2 and having issues with the report scheduler.  I had issues using 8.5.1 but hoped moving to 9.0 would resolve them.  We can manually generate custom reports and e-mail them properly.  However, scheduling those same reports to go out automatically hasn't worked.  I checked the 'RunOrionJob.log' file and it doesn't report any errors in the job log.  However, no e-mails are received.  We're using the same SMTP server and settings for the automated e-mails as we are for the manually-generated ones.

I've hunted around on the forums a bit and can't seem to find anything that has fixed the issue.  If anyone has any suggestions on where to look next they would be apprecaited.

Thanks,

Geoffrey

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408 Posts
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jtimes replied on Fri, Aug 29 2008 1:52 PM
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Do you by chance have McAfee on that server?  If so check the Virus Scan Console>View Log and see if it is blocking SMTP port 25 traffic.

John J. Times
Systems Management & Automation
Enterprise Technology Infrastructure
SunTrust Banks Inc.

Live Solid. Bank Solid.

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lchance replied on Fri, Aug 29 2008 2:52 PM
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when you look at your Scheduler are your jobs IDLE or have some other status?

 

when i first started using this Report Scheduler had a lot of problems too but what i ended up doing and its been running like a top since is these two things.

and i don't know if this will help your case, but i hope it might. its my two cents worth...so to speak.

 

1) any report which is going to be emailed resides in a common folder - that is - i created a folder by the name of C:\Program Files\SolarWinds\Orion\Reports\EmailReports

(this is for when i fill in the TAB - URL Information)

2) i created an Orion account and named it EMAILER and assigned this account to the TAB - Orion Web Login info in the Scheduler.

but like i said after i did these two things it runs like a top every day seven days a week...good luck

 

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6 Posts
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MNPS ISG replied on Mon, Sep 1 2008 12:48 PM
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Two of the jobs are showing a 'Running' status right now (but they're scheduled to run in the mornings - at 6 AM), while the rest are idle.  Is there an easy way to stop them without having to stop all services? 

 To answer John's question, we don't have McAfee installed on this server.  From what I can see, our Symantec Antivirus isn't interferring either. 

Thanks. 

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kweise replied on Tue, Sep 2 2008 8:55 AM
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All of your scheduled reports are really just scheduled tasks.  If you open Scheduled Tasks in the Control Panel, you should be able to right click the tasks that are running and select End Task.

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6 Posts
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MNPS ISG replied on Wed, Sep 3 2008 7:37 AM
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I used that to end the reports, thanks for the info. However, I'm still experiencing the same issue now that I have all the reports in idle. I should mention that in addition to failure to send via e-mail, I'm seeing the same problem trying to have the reports automatically printed off to a printer.

I'm going to open a support ticket, but if anyone else has some more thoughts they're appreciated. Thanks again.
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nolana replied on Thu, Sep 4 2008 11:54 AM
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Actually I have a similar issue with NPM 9 sp1, scheduled reports that were working just sit in the running state now.

Andy

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byrona replied on Wed, Jul 8 2009 2:28 PM
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When you look at in the Windows Task Scheduler at the job that you have setup, is it set to "run only when the user is logged in"?  That is a problem that I am having.

------------------------------------
Byron Anderson
IT Project Manager
Monitoring & Standards Specialist

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