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License Manager not working

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4 Posts
Points 14
nocman posted on Sun, Nov 16 2008 10:39 AM
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Hello; After installing NPM and several plug-ins, I cannot park my licenses with the latest License Manager.. I get a "cannot communicate over port 80 or there is a connectivity problem.....contact support if this continues.." I can surf the web just fine from the server and IPMonitor parked it's license just fine. Also, I opened up all IP outbound on our firewall and still see the problem. Any tips? I want to park my licenses.. Thanks! NM
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2,548 Posts
Points 25,435
Moderator
SolarWinds Employee
chris.lapoint replied on Sun, Nov 16 2008 11:23 PM
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Does your network require a proxy server to connect to the Internet?  

Chris LaPoint, Sr. Product Manager
SolarWinds
Austin, TX

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4 Posts
Points 14
nocman replied on Mon, Nov 17 2008 8:16 AM
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nope; we just go straight out our firewall.. Just to make sure, I put the box directly on the internet and got the same results...Thanks for your help.

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7 Posts
Points 16
SolarWinds Employee
dhibberd replied on Mon, Nov 17 2008 9:12 AM
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We upgraded our customer portal last week and are having a few problems with manual license resets. We're working on this right now and should have it fixed very soon. In the meantime, if you would like to call customer service at SolarWinds we can help you. I'll post back here as soon as we have the reset feature fixed on the portal.

-Doug

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7 Posts
Points 16
SolarWinds Employee
dhibberd replied on Mon, Nov 17 2008 12:53 PM
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The license reset service is back up and operating correctly again. Please let customer service know if you continue to have problems resetting or parking licenses.

-Doug

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1,527 Posts
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Thwack MVP
Network_Guru replied on Tue, Dec 16 2008 4:08 PM
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Yes, mine does Chris.

Will you be updating this app to work with a proxy autoconfig script?

-=Cheers=-
NG

(1) Orion v8.1 SLX polling engine & web site
(1) Orion v8.1 SLX polling engine
(1) Orion v9.1 SP4 SL2000
(1) Orion v9.5 SP2 SL2000 :-(
(1) APM AL500 RC 2.5, (1) VoIP monitor V2.0, (1) NCM V8.3, (1) EOC
(1) MS SQL2005 SE - 14GB Ram, 3 disk Raid 0
(2) MS SQLExpress2005 c/w 3 & 4 SCSI disk Raid 0


2,548 Posts
Points 25,435
Moderator
SolarWinds Employee
chris.lapoint replied on Tue, Dec 16 2008 4:59 PM
rated by 0 users

Yes, we're planning on updating this application to support proxy servers.

Chris LaPoint, Sr. Product Manager
SolarWinds
Austin, TX

  • | Post Points: 1
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