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SNMP v3 issue in NPM 9.1 SP1

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Answered (Not Verified) This post has 0 verified answers | 13 Replies | 6 Followers


52 Posts
Points 137
charly_DF posted on Fri, Dec 26 2008 5:48 PM
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Recently we migrate all our nodes from SNMP v2c to SNMP V3,

but actually, some some times the collection of data stops,

and is required re-ingress the SNMP v3 credentials of the nodes

in status Unknown on Orion!!!!

 

Help!!!!!!

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118 Posts
Points 690
Answered (Not Verified) rajivbahl replied on Fri, Dec 26 2008 10:58 PM
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Suggested by karunakaran

Even i have this issue due to which i am unable to upgrade to 9.1

http://thwack.com/forums/t/11454.aspx

All my approx 800 devices are working on SNMPv3 and poller is unable to poll any of them after few cycles of poll. even restarting the NPM service or server itself does not help.

If i downgrade to 9.0 SP2 everything works just fine. 

Rajiv Bahl
NPM SLX 9.1
Additional Poller 1 SLX
HS Poller 1
APM 2.5

 

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3,387 Posts
Points 11,010
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SolarWinds Employee
denny.lecompte replied on Mon, Dec 29 2008 6:59 AM
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Have you each opened a Support ticket?

Denny LeCompte
Director of Product Management
SolarWinds
Austin, TX

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118 Posts
Points 690
rajivbahl replied on Sat, Jan 3 2009 11:28 PM
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Yes the support ticket is opened

Case #64859 - "Unable to poll CPU utilization after upgrading to NPM 9.1 on SNMPv3"

Opened since : 23/10/2008

Case #63695 - "Unable to poll CPU utilization after upgrading to NPM 9.1"

opened on 16/10/2008

Support team is still working on this and no fixup received till date. I am stuck on NPM9.0 SP2 and cannot upgrade

 

 

Case #63695 - "Unable to poll CPU utilization after upgrading to NPM 9.1"

 

 

 

 

 

Rajiv Bahl
NPM SLX 9.1
Additional Poller 1 SLX
HS Poller 1
APM 2.5

 

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3,387 Posts
Points 11,010
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SolarWinds Employee
denny.lecompte replied on Sun, Jan 4 2009 8:50 PM
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I've checked on your issue, and engineering is investigating it.

Denny LeCompte
Director of Product Management
SolarWinds
Austin, TX

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201 Posts
Points 1,462
jp replied on Mon, Jan 5 2009 5:28 PM
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I thought it was just me - The nodes are online, they poll fine, but I have to re-add all of the nodes every once in a while whenever I use snmp v3.

This happens whenever the node can't poll for a short while (like an access list, or outage), and it comes up again.  I know the interface IDs are the same, but they appear 'blue' on the web interface implying it's unmanagable.

My opinions are of my own, and not those of my employers

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3,387 Posts
Points 11,010
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SolarWinds Employee
denny.lecompte replied on Tue, Jan 6 2009 10:14 AM
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JP - please open a Support ticket.  Include diagnostics. 

Denny LeCompte
Director of Product Management
SolarWinds
Austin, TX

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166 Posts
Points 522
SolarWinds Employee
Karlo.Zatylny replied on Tue, Jan 6 2009 10:41 AM
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Is this just for Cisco devices?  Can anyone confirm or deny?

If anyone else is having this issue, please call support and get us diagnostics.

Thanks

Karlo Zatylny
SolarWinds Orion Development

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201 Posts
Points 1,462
jp replied on Thu, Jan 8 2009 5:51 PM
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I carefully validated my configuration.  I was missing a specific SNMP view that was preventing my nodes from being able to poll.  This was administrative error on the router and not the fault of solarwinds.

My minumum view for solarwinds is:

snmp-server view monitoring system included
snmp-server view monitoring interfaces included
snmp-server view monitoring ip included
snmp-server view monitoring ciscoMgmt included
snmp-server view monitoring chassis included
snmp-server view monitoring iso included

My opinions are of my own, and not those of my employers

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118 Posts
Points 690
rajivbahl replied on Fri, Jan 9 2009 3:33 AM
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I already have SNMPv3 running fine with 800 nodes on NPM 9.0

The problem comes only when i upgrade to NPM9.1

So i don't think it is a device or configuration issue.

Since i have only cisco devices deployed in my network i can't say for other products

 

Rajiv Bahl
NPM SLX 9.1
Additional Poller 1 SLX
HS Poller 1
APM 2.5

 

  • | Post Points: 3

201 Posts
Points 1,462
jp replied on Fri, Jan 16 2009 5:29 PM
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rajivbahl, I read some other posts this morning (I dont' have the URL, sorry), that may be describing a bug in which system manager will not save SNMPv3 credentails.  Try updating the credentials through the website.

My opinions are of my own, and not those of my employers

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13 Posts
Points 28
tigershark replied on Tue, May 5 2009 12:21 PM
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Do you guys have any updates on this? I just realized that NPM has stopped polling all of my SNMPv3 devices. I installed SP4 with no luck. This is really frustrating. All SNMPv2 devices are working with no problems.

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52 Posts
Points 137
charly_DF replied on Tue, May 5 2009 12:39 PM
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try with SP5, on fixes list it is our bug :-)

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13 Posts
Points 28
tigershark replied on Tue, May 5 2009 12:42 PM
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Awesome! will try that! Thanks!

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