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New Year - Graph Bug

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Answered (Verified) This post has 3 verified answers | 63 Replies | 19 Followers | 22,587 Views


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RSimmons posted on Wed, Dec 31 2008 7:09 PM | Locked
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This might be a co-incidence but its just gone past midnight here, and I noticed that opening a custom chart isnt working. The error comments about an out of range exception - which seems likely to point to an issue with the New Year.

Anyone else found this?

Error:

 

Orion Website Error

An error has occurred with the Orion website.

Additional Information

System.ArgumentOutOfRangeException: Year, Month, and Day parameters describe an un-representable DateTime.
   at System.DateTime.DateToTicks(Int32 year, Int32 month, Int32 day)
   at SolarWinds.Orion.Web.Charting.Periods.Parse(String& periodName, DateTime& periodBegin, DateTime& periodEnd, Int32& sampleSize, String& sampleName, Boolean& isCustom) in C:\Source\OrionNPM\DEV\Release\Orion\Core\9.1\OrionCommon\OrionWebAssembly\Charting\Periods.cs:line 305
   at SolarWinds.Orion.Web.Charting.Periods.Parse(String& periodName, DateTime& periodBegin, DateTime& periodEnd) in C:\Source\OrionNPM\DEV\Release\Orion\Core\9.1\OrionCommon\OrionWebAssembly\Charting\Periods.cs:line 419
   at TimePeriodControl.CheckTimePeriodValue(String TimePeriod, String SampleSize)
   at TimePeriodControl.GetTimeRelations()
   at TimePeriodControl.GetInitializeScript()
   at TimePeriodControl.TimePeriodControl_PreRender(Object sender, EventArgs e)
   at System.Web.UI.Control.OnPreRender(EventArgs e)
   at System.Web.UI.Control.PreRenderRecursiveInternal()
   at System.Web.UI.Control.PreRenderRecursiveInternal()
   at System.Web.UI.Control.PreRenderRecursiveInternal()
   at System.Web.UI.Control.PreRenderRecursiveInternal()
   at System.Web.UI.Control.PreRenderRecursiveInternal()
   at System.Web.UI.Control.PreRenderRecursiveInternal()
   at System.Web.UI.Control.PreRenderRecursiveInternal()
   at System.Web.UI.Control.PreRenderRecursiveInternal()
   at System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)

Cheers,

Dakaix

 

Orion user since 2007, SW Certified Engineer.
2 Pollers, 2 Hot Standbys
NPM 9.1 SP5 SLX and SL100
APM 2 SP2 ALX

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Answered (Verified) denny.lecompte replied on Thu, Jan 1 2009 1:56 PM

You can download the fix from this post:

http://thwack.com/forums/t/13051.aspx

Thanks to the engineering team for jumping out of vacation mode to fix this so quickly.

IGNORE THIS LINK.  The answer is SP3.

Denny LeCompte
Director of Product Management
SolarWinds
Austin, TX

follow me on Twitter

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Answered (Verified) denny.lecompte replied on Mon, Jan 5 2009 1:37 PM
Verified by RSimmons

I deleted that hotfix because SP3 supersedes it.  You can get SP3 here.

Denny LeCompte
Director of Product Management
SolarWinds
Austin, TX

follow me on Twitter

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Answered (Verified) bshopp replied on Fri, Jan 8 2010 4:57 PM
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Verified by MTorok

If you are a customer under active maintenance you can contact support to get to it

Brandon Shopp - Product Manager Orion NPM, Network Atlas and LANSurveyor

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mdriskell replied on Thu, Jan 1 2009 1:00 AM
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I have multiple solarwinds servers.  One one of them since midnight I am getting similar errors when I go into the node details for any device.  I even tried creating a new node details and I get the same results.

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casey.schmit replied on Thu, Jan 1 2009 6:20 AM
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Hey all, I'm taking a look at things.  I've managed to reproduce it, and I'm looking for a workaround.  I'll post here when I come up with something...

Casey Schmit - Principal Developer

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RSimmons replied on Thu, Jan 1 2009 6:30 AM
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Hi Casey,

Thanks for the quick reply! Looking forward to a work around, and it seems as though your demo site is affected too!

Example Here

Cheers,

Dakaix

Orion user since 2007, SW Certified Engineer.
2 Pollers, 2 Hot Standbys
NPM 9.1 SP5 SLX and SL100
APM 2 SP2 ALX

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bleearg13 replied on Thu, Jan 1 2009 7:20 AM
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Glad I'm not the only one with this problem.  Looking at "Last Month" timeframe is borking the server.  Had to look at the calendar, because I didn't think that it was 2038 just yet.

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casey.schmit replied on Thu, Jan 1 2009 7:36 AM
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It's definitely 'Last Month' that's causing the problem.  I have a code fix, but that doesn't help you all at this moment.  It may be possible to edit the 'ResourceProperties' table to use something different(like Last 30 days) so that at least your web pages will come back properly.  You'll still have a problem clicking on a chart or gauge until we can get the fix out.  I'm working on that too.  Seems like most of the other SolarWinds folks I need to talk to decided to sleep after celebrating New Years. :)

More info as I have it.  I appreciate the patience.

 

Casey Schmit - Principal Developer

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casey.schmit replied on Thu, Jan 1 2009 8:15 AM

Hey all.  An update.  Like I said before, the problem is with the 'Last Month' period that can be set on charts.  To temporarily get your site back up and running(until we have a code fix available), you'll need to update the ResourceProperties table.  The best way to do this(so that you can more easily go back and change them back) is to use the SolarWinds Database Manager tool.

Run the following query(giving yourself the ability to edit results):

select * from ResourceProperties where (PropertyName = 'Period' and PropertyValue LIKE 'Last Month');

Change the 'Last Month' values to 'Last 30 Days' and hit the Enter key.  As long as you don't run the initial query again(or shutdown the application), you should be able to change them all back to 'Last Month' just as easily.  I realize the 'Last Month' and 'Last 30 Days' are not the same, but hopefully it's sufficient for a bit.  

 

As I said before, you'll still have the error pop up if you click on a chart or gauge, but at least you'll be able to view most of your website...

When I have details on the permanent fix, I'll update the thread.

 

 

Casey Schmit - Principal Developer

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extraman replied on Thu, Jan 1 2009 8:39 AM
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It happens on "Last 7 days" too.

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dperdue replied on Thu, Jan 1 2009 10:09 AM
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extraman, I cannot reproduce with Last 7 Days.  Do you have more details on this?

David Perdue
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SolarWinds
Austin, TX

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extraman replied on Thu, Jan 1 2009 11:26 AM
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yes, NPM 9.1 SP2 all graphs excpt "Today", i get this error

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mdriskell replied on Thu, Jan 1 2009 11:46 AM
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Changing to Last 30 Days corrected our issues.  Thanks for the help.

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jameski replied on Thu, Jan 1 2009 11:46 AM

Thanks Casey and all.  Glad it is not just me.

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mdriskell replied on Thu, Jan 1 2009 11:56 AM

It's the Y2K bug....it was just laying dormant for 9 years.  :)

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dperdue replied on Thu, Jan 1 2009 12:06 PM

The fix is in testing now.  Hope to have it available in a couple hours.

David Perdue
Director of Product Development
SolarWinds
Austin, TX

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Answered (Verified) denny.lecompte replied on Thu, Jan 1 2009 1:56 PM

You can download the fix from this post:

http://thwack.com/forums/t/13051.aspx

Thanks to the engineering team for jumping out of vacation mode to fix this so quickly.

IGNORE THIS LINK.  The answer is SP3.

Denny LeCompte
Director of Product Management
SolarWinds
Austin, TX

follow me on Twitter

  • | Post Points: 11
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