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New Year - Graph Bug

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Answered (Verified) This post has 3 verified answers | 63 Replies | 19 Followers | 22,615 Views


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RSimmons posted on Wed, Dec 31 2008 7:09 PM | Locked
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This might be a co-incidence but its just gone past midnight here, and I noticed that opening a custom chart isnt working. The error comments about an out of range exception - which seems likely to point to an issue with the New Year.

Anyone else found this?

Error:

 

Orion Website Error

An error has occurred with the Orion website.

Additional Information

System.ArgumentOutOfRangeException: Year, Month, and Day parameters describe an un-representable DateTime.
   at System.DateTime.DateToTicks(Int32 year, Int32 month, Int32 day)
   at SolarWinds.Orion.Web.Charting.Periods.Parse(String& periodName, DateTime& periodBegin, DateTime& periodEnd, Int32& sampleSize, String& sampleName, Boolean& isCustom) in C:\Source\OrionNPM\DEV\Release\Orion\Core\9.1\OrionCommon\OrionWebAssembly\Charting\Periods.cs:line 305
   at SolarWinds.Orion.Web.Charting.Periods.Parse(String& periodName, DateTime& periodBegin, DateTime& periodEnd) in C:\Source\OrionNPM\DEV\Release\Orion\Core\9.1\OrionCommon\OrionWebAssembly\Charting\Periods.cs:line 419
   at TimePeriodControl.CheckTimePeriodValue(String TimePeriod, String SampleSize)
   at TimePeriodControl.GetTimeRelations()
   at TimePeriodControl.GetInitializeScript()
   at TimePeriodControl.TimePeriodControl_PreRender(Object sender, EventArgs e)
   at System.Web.UI.Control.OnPreRender(EventArgs e)
   at System.Web.UI.Control.PreRenderRecursiveInternal()
   at System.Web.UI.Control.PreRenderRecursiveInternal()
   at System.Web.UI.Control.PreRenderRecursiveInternal()
   at System.Web.UI.Control.PreRenderRecursiveInternal()
   at System.Web.UI.Control.PreRenderRecursiveInternal()
   at System.Web.UI.Control.PreRenderRecursiveInternal()
   at System.Web.UI.Control.PreRenderRecursiveInternal()
   at System.Web.UI.Control.PreRenderRecursiveInternal()
   at System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)

Cheers,

Dakaix

 

Orion user since 2007, SW Certified Engineer.
2 Pollers, 2 Hot Standbys
NPM 9.1 SP5 SLX and SL100
APM 2 SP2 ALX

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Answered (Verified) denny.lecompte replied on Thu, Jan 1 2009 1:56 PM

You can download the fix from this post:

http://thwack.com/forums/t/13051.aspx

Thanks to the engineering team for jumping out of vacation mode to fix this so quickly.

IGNORE THIS LINK.  The answer is SP3.

Denny LeCompte
Director of Product Management
SolarWinds
Austin, TX

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Answered (Verified) denny.lecompte replied on Mon, Jan 5 2009 1:37 PM
Verified by RSimmons

I deleted that hotfix because SP3 supersedes it.  You can get SP3 here.

Denny LeCompte
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Austin, TX

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Answered (Verified) bshopp replied on Fri, Jan 8 2010 4:57 PM
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Verified by MTorok

If you are a customer under active maintenance you can contact support to get to it

Brandon Shopp - Product Manager Orion NPM, Network Atlas and LANSurveyor

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zsia replied on Fri, Jan 2 2009 1:19 PM
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We are also on 9.0.0 SP2, any update on this?

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denny.lecompte replied on Fri, Jan 2 2009 4:04 PM
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acherman:
Is there any fix for us bums that have not upgraded to 9.1 SP2 - we chose not to upgrade from 9.0 SP2 to 9.1 due to the undesired changes in the parent/child icons colors for down nodes etc. on maps.  Are we now forced to upgrade to 9.1 SP2 if we want this fixed??

We provided the ability to show the parent/child rollup either new or old style.  That change was made in SP1.  So if that was your reason for not upgrading, then please upgrade.

Denny LeCompte
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acherman replied on Fri, Jan 2 2009 4:11 PM
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Perfect!  Thanks Lenny, I will upgrade tonight.  Will the released SP2 have the fix, or should I download and install the fix after as well?

Aaron Cherman

Morad Communications Ltd.

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dperdue replied on Fri, Jan 2 2009 6:15 PM
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Released SP2 does not have the fix, so after upgrading and installing SP2 (included with the latest download) you will need to apply the hotfix.

David Perdue
Director of Product Development
SolarWinds
Austin, TX

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mayash@printpack.com replied on Mon, Jan 5 2009 1:16 PM
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I can not open that fix..Did the link change? I am having the same issue

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cfry replied on Mon, Jan 5 2009 1:27 PM
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I opened a case with Solarwinds this morning before findhing this post.  They responded that this is a known issue with the New Year and told me that I need to be on v9.1 and that I need to install SP3.  Does anyone know of any known issues with installing SP3 that I should be aware of?

Thank you,

Christina

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mayash@printpack.com replied on Mon, Jan 5 2009 1:36 PM
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where do you get sp3? I don't see it online.

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Answered (Verified) denny.lecompte replied on Mon, Jan 5 2009 1:37 PM
Verified by RSimmons

I deleted that hotfix because SP3 supersedes it.  You can get SP3 here.

Denny LeCompte
Director of Product Management
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Austin, TX

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bleearg13 replied on Mon, Jan 5 2009 1:37 PM
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SP2 is the latest Orion Service Pack.  There is one hotfix that I know of for SP2, which fixes the graph issue.

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bleearg13 replied on Mon, Jan 5 2009 1:42 PM
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Lovely.  Open mouth, insert foot.  I will close my Thwack.com account now. :-)

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mayash@printpack.com replied on Mon, Jan 5 2009 2:05 PM
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No there is a sp3...I changed the link to sp2 and found it...Fixed my problem...But FYI I did get a scare when it wasn't responding after the upgrade until a full reboot..

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bleearg13 replied on Mon, Jan 5 2009 2:47 PM
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denny.lecompte:

I deleted that hotfix because SP3 supersedes it.  You can get SP3 here.

Is this SP available for the eval versions?  I'm in the middle of doing a complete re-install and I mistakenly ran SP3 on the eval server which caused it to die.  When starting certain services, it says "License check failed", or something to that effect.

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denny.lecompte replied on Mon, Jan 5 2009 2:55 PM
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Yes.  We're in the process of updating the eval.  You can download the latest Orion eval.  SP3 should be included. 

Denny LeCompte
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cfry replied on Mon, Jan 5 2009 3:23 PM
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Have there been any implementation issues with SP3?  Does anyone know where I could find the release notes for this release?  Thanks!

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denny.lecompte replied on Mon, Jan 5 2009 3:49 PM
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No issues.  The release notes are in the post, and they are also included in the download.

Denny LeCompte
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