irelandt replied on Mon, Jan 5 2009 4:29 PM

rated by 0 users

This SP installed fine on the primary server, but seemed to install way too fast on the Hot standby server. After looking at the hot standby configuration the primary server shows SP3 installed however the Hot Standby is still reporting SP2.

Has anyone else seen this issue with SP3 yet, or have any ideas why it does not install on the Hot standby correctly?

denny.lecompte replied on Mon, Jan 5 2009 4:53 PM

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Not sure what the issue is with Hot Standby.  Please open a Support ticket.

dperdue replied on Mon, Jan 5 2009 5:14 PM

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bleearg13:

Is this SP available for the eval versions?  I'm in the middle of doing a complete re-install and I mistakenly ran SP3 on the eval server which caused it to die.  When starting certain services, it says "License check failed", or something to that effect.

You can get the eval version of the SP here: ftp://ftp.solarwinds.net/Orion/ServicePack/Orion9.1-SP3-Eval.zip

rmverdi replied on Mon, Jan 5 2009 8:37 PM

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I applied this update to my polling server, no issues. When I installed on our web server [additional web server / web console or whatever its called these days :) ] the website is no longer functional, I get a login prompt, and then an error when the site tries to display my home page (network summary).I have a ticket open with support, but they're not there right now. It would be awesome to have this resolved before everyone gets into my work in the AM.

Thanks,

RV

See below for error:

Orion Website Error

An error has occurred with the Orion website.

Additional Information

System.ServiceModel.Security.MessageSecurityException: An unsecured or incorrectly secured fault was received from the other party. See the inner FaultException for the fault code and detail. ---> System.ServiceModel.FaultException: An error occurred when verifying security for the message.
--- End of inner exception stack trace ---

Server stack trace:
at System.ServiceModel.Channels.SecurityChannelFactory`1.SecurityRequestChannel.ProcessReply(Message reply, SecurityProtocolCorrelationState correlationState, TimeSpan timeout)
at System.ServiceModel.Channels.SecurityChannelFactory`1.SecurityRequestChannel.Request(Message message, TimeSpan timeout)
at System.ServiceModel.Security.SecuritySessionSecurityTokenProvider.DoOperation(SecuritySessionOperation operation, EndpointAddress target, Uri via, SecurityToken currentToken, TimeSpan timeout)
at System.ServiceModel.Security.SecuritySessionSecurityTokenProvider.GetTokenCore(TimeSpan timeout)
at System.IdentityModel.Selectors.SecurityTokenProvider.GetToken(TimeSpan timeout)
at System.ServiceModel.Security.SecuritySessionClientSettings`1.ClientSecuritySessionChannel.OnOpen(TimeSpan timeout)
at System.ServiceModel.Channels.CommunicationObject.Open(TimeSpan timeout)
at System.ServiceModel.Channels.ServiceChannel.OnOpen(TimeSpan timeout)
at System.ServiceModel.Channels.CommunicationObject.Open(TimeSpan timeout)
at System.ServiceModel.Channels.CommunicationObject.Open()

Exception rethrown at [0]:
at System.Runtime.Remoting.Proxies.RealProxy.HandleReturnMessage(IMessage reqMsg, IMessage retMsg)
at System.Runtime.Remoting.Proxies.RealProxy.PrivateInvoke(MessageData& msgData, Int32 type)
at System.ServiceModel.ICommunicationObject.Open()
at SolarWinds.NPM.Common.NPMBusinessLayerProxy.Connect(String host, String port) in C:\Source\OrionNPM\DEV\Release\Orion\Core\9.1\Src\Lib\SolarWinds.NPM.Common\NPMBusinessLayerProxy.cs:line 263
at SolarWinds.NPM.Common.NPMBusinessLayerProxy..ctor(String host, String port, HandleBusinessLayerException exceptionDelegate) in C:\Source\OrionNPM\DEV\Release\Orion\Core\9.1\Src\Lib\SolarWinds.NPM.Common\NPMBusinessLayerProxy.cs:line 214
at SolarWinds.NPM.Common.NPMBusinessLayerProxy.TryToConnect(String host, String port, HandleBusinessLayerException exceptionHandler) in C:\Source\OrionNPM\DEV\Release\Orion\Core\9.1\Src\Lib\SolarWinds.NPM.Common\NPMBusinessLayerProxy.cs:line 192
at SolarWinds.NPM.Common.NPMBusinessLayerProxy.CreateNPMBusinessLayerProxy(HandleBusinessLayerException exceptionHandler) in C:\Source\OrionNPM\DEV\Release\Orion\Core\9.1\Src\Lib\SolarWinds.NPM.Common\NPMBusinessLayerProxy.cs:line 161
at CustomPollerSummaryStatus.Page_Load(Object sender, EventArgs e)
at System.Web.Util.CalliHelper.EventArgFunctionCaller(IntPtr fp, Object o, Object t, EventArgs e)
at System.Web.Util.CalliEventHandlerDelegateProxy.Callback(Object sender, EventArgs e)
at System.Web.UI.Control.OnLoad(EventArgs e)
at System.Web.UI.Control.LoadRecursive()
at System.Web.UI.Control.LoadRecursive()
at System.Web.UI.Control.LoadRecursive()
at System.Web.UI.Control.LoadRecursive()
at System.Web.UI.Control.LoadRecursive()
at System.Web.UI.Control.LoadRecursive()
at System.Web.UI.Control.LoadRecursive()
at System.Web.UI.Control.LoadRecursive()
at System.Web.UI.Control.LoadRecursive()
at System.Web.UI.Control.LoadRecursive()
at System.Web.UI.Control.LoadRecursive()
at System.Web.UI.Control.LoadRecursive()
at System.Web.UI.Control.LoadRecursive()
at System.Web.UI.Control.LoadRecursive()
at System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)

levioy replied on Tue, Jan 6 2009 5:09 AM

rated by 0 users

Hi Folks,

Installing SP3 (direct from 9.1 no SP) did not resolve this issues for me,  neither did the work around (ie looking at the last months stats).  I am still get the error below whenever I try to look at a historical graph.

Orion Website Error

An error has occurred with the Orion website.

Additional Information

System.ArgumentOutOfRangeException: Year, Month, and Day parameters describe an un-representable DateTime.
   at System.DateTime.DateToTicks(Int32 year, Int32 month, Int32 day)
   at SolarWinds.Orion.Web.Charting.Periods.Parse(String& periodName, DateTime& periodBegin, DateTime& periodEnd, Int32& sampleSize, String& sampleName, Boolean& isCustom) in C:\Source\OrionNPM\DEV\Release\Orion\Core\9.1\OrionCommon\OrionWebAssembly\Charting\Periods.cs:line 305
   at SolarWinds.Orion.Web.Charting.Periods.Parse(String& periodName, DateTime& periodBegin, DateTime& periodEnd) in C:\Source\OrionNPM\DEV\Release\Orion\Core\9.1\OrionCommon\OrionWebAssembly\Charting\Periods.cs:line 419
   at TimePeriodControl.CheckTimePeriodValue(String TimePeriod, String SampleSize)
   at TimePeriodControl.GetTimeRelations()
   at TimePeriodControl.GetInitializeScript()
   at TimePeriodControl.TimePeriodControl_PreRender(Object sender, EventArgs e)
   at System.Web.UI.Control.OnPreRender(EventArgs e)
   at System.Web.UI.Control.PreRenderRecursiveInternal()
   at System.Web.UI.Control.PreRenderRecursiveInternal()
   at System.Web.UI.Control.PreRenderRecursiveInternal()
   at System.Web.UI.Control.PreRenderRecursiveInternal()
   at System.Web.UI.Control.PreRenderRecursiveInternal()
   at System.Web.UI.Control.PreRenderRecursiveInternal()
   at System.Web.UI.Control.PreRenderRecursiveInternal()
   at System.Web.UI.Control.PreRenderRecursiveInternal()
   at System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)

Would apprecaite some feedback soon as.

Many Thanks

Levi

denny.lecompte replied on Tue, Jan 6 2009 8:41 AM

rated by 0 users

If you're on 9.0 SP2, and cannot, for whatever reason, upgrade to 9.1 SP3, then we have a hotfix for you here:

ftp://ftp.solarwinds.net/Orion/Hotfixes/Orion9.0SP2-Hotfix1.zip

denny.lecompte replied on Tue, Jan 6 2009 8:46 AM

rated by 0 users

If you experienced problems on installing SP3, my first recommendation is to re-run the config wizard.  If that doesn't work, please open a Support ticket and include diagnostics.

cfry replied on Tue, Jan 6 2009 10:57 AM

rated by 0 users

I successfully loaded SP3 (aready have 9.1) and it resloved the graph bug issue although I did have to manually stop all services and restart one. 

tcleeton replied on Thu, Jan 8 2009 2:57 PM

rated by 0 users

SP3 did not fix the problem for me.

tcleeton replied on Thu, Jan 8 2009 3:02 PM

rated by 0 users

conf wiz fixed it

Ezeqiel replied on Fri, Jan 9 2009 9:40 AM

rated by 0 users

Install of SP3 failed from NPM 9.1 SP1 with the following error message:

Website configuration failed:   * Failure updating ASP.NET script maps

I had to exit out of the install wizard and manually restart the services that had stopped. From that point the web portal was unavailable.

It took a reboot of the server to bring the web portal back online. NPM now shows as SP3 installed, however the graph/chart bug still exists.

I've logged a support ticket (#75136) and sent my diagnostics logs but am still waiting on a response.

Anybody else receive the same error message during SP3 install? Or anyone have advice on my next step?

bshopp replied on Fri, Jan 9 2009 11:26 AM

rated by 0 users

If you haven't heard from Support yet, re-running SP3 would not be a bad idea.  Afterwards, you will get the configuration wizard again.

ilovelinux replied on Thu, Jan 22 2009 5:42 AM

rated by 0 users

Hello there. I am new to this forum too. And I am encountering the same problem. We have already downloaded and applied the update to Orion 9.1 SP3 but I am still getting the error when trying to use the Custom Chart.

You have mentioned something about re-running the Configuration Wizard.  If i'll run the Configuration wizard, will it delete the current settings of my NPM system? Is it something like a fresh install again. I would appreciate any response because I need to make this thing work for billing matters.

Thanks in advance.

Ilovelinux

Mark Wiggans replied on Thu, Jan 22 2009 7:23 AM

rated by 0 users

Running the config. wizard will Not change the NPM settings.

ilovelinux replied on Thu, Jan 22 2009 9:33 PM

rated by 0 users

Hello Mark,

Thanks for the reply. Re running the config wizard worked in our case. But, how come I am unable to get the details of last September 2008 report? Well I guess I'll just open up a new thread. Thanks anyways. Problem slightly solved for me :p .