Search 85,302 posts and 649 resources contributed by 43,012 members or post a topic.

Already Joined? Sign in
General Question - Best Tool to Monitor Terminal Services

rated by 0 users
This post has 1 Reply | 2 Followers | 574 Views



Posts 2
Points 4
ttran Posted: Wed, Apr 15 2009 9:19 AM
rated by 0 users

Hello all - new to SolarWinds Tools & Thwack.  We have licensed with SolarWinds - NPM, APM, and Engineer Toolkit.   Can you give me some general (or detailed) guidance on the best tools to utilize (whether it's what we've licensed, or if it's something we need to consider) on this scenario:

We have a Terminal Services Farm, and we're getting sporadic issues with users reporting a "freeze in their session" and they are not able to log back in.   After a lot troubleshooting, at the user and server level, we believe the root cause could be related to a Printer Driver or run-away process that's spiking the server to 100%.

I would like to see if we could apply our SolarWinds tool to capture this info and provide the exact process, user that initiated the print job, etc - in "real-time," to be alerted, and/or have the captured log files.   The problem we have is that when the issue is reported - we no longer have access to the Server to diagnose the details...

Any thoughts?   Thanks.



Posts 4,027
Points 17,663
Moderator
SolarWinds Employee
denny.lecompte replied on Thu, Apr 16 2009 4:59 PM
rated by 0 users

APM would be your best tool.  I can't promise you can do everything you want, but WMI monitoring should get most of it.  You should be able to get the rest via a windows script monitor.

Denny LeCompte
Director of Product Management
SolarWinds
Austin, TX

follow me on Twitter

  • | Post Points: 1
Page 1 of 1 (2 items) | RSS

© 2003 - 2010 SolarWinds, Inc. All Rights Reserved.

Who is SolarWinds?

SolarWinds is rewriting the rules for how companies manage their networks. Guided by a global community of network engineers, SolarWinds develops simple and powerful network management software and network monitoring software for networks of all sizes. SolarWinds also offers a network certification program to become a SolarWinds Certified Professional (SCP).

What is thwack?

thwack, SolarWinds online community site, was designed by network engineers, for network engineers. thwack is a vibrant, growing community of more than 30,000 IT pros who share a passion for technology.

Explore Resources, Answers, Templates, and Advice

Download Free Networking Tools

Learn More About SolarWinds Products