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scan of subnet - no associated mac address information

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kvanland posted on Fri, May 1 2009 2:49 PM
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Rescanned a couple times - no mac addresses showing in ip Address Manager.

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bshopp replied on Fri, May 1 2009 4:04 PM
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Are you getting other system information?

Brandon Shopp - Product Manager Orion NPM, Network Atlas and LANSurveyor

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kvanland replied on Mon, May 4 2009 6:49 AM
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Yes, DNS info, etc.  No MAC.

Also, is there a way to list all the ips in a subnet on one page?  A class C is currently displayed as 3 pages.

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kvanland replied on Mon, May 4 2009 6:55 AM
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I notice now, I am getting the gateway/router mac address.

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Peter.Cooper replied on Mon, May 4 2009 7:12 AM
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kvanland:
Also, is there a way to list all the ips in a subnet on one page?

Since we don't know how many custom fields people might add, we put the page size at a conservative 100. There is a way to change the number of items that appear in the right-side of the Subnets and IP address management page.

open c:\inetpub\solarwinds\orion\ipam\subnets.aspx

Search for
    pageSize="100"
Replace with
    pageSize="256"

Note: There are two such entries, change them both.

This will be reverted after running Orion's configuration wizard + website, or when applying a service pack, but it's easily redone. If you find the performance not where you want it, try 128.

Peter Cooper, Principal Developer : Ottawa, Canada


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Peter.Cooper replied on Mon, May 4 2009 7:19 AM
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kvanland:
I notice now, I am getting the gateway/router mac address.

If the grid displays System Description, you should see a MAC address also. Is this the case?

Peter Cooper, Principal Developer : Ottawa, Canada

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kvanland replied on Mon, May 4 2009 7:47 AM
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No system description info.

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kvanland replied on Mon, May 4 2009 7:50 AM
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Only mac and system description info on the gateway/router ip.

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Peter.Cooper replied on Mon, May 4 2009 8:21 AM
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If System Description is present, you'll find MAC address present also. Not having these fields populated is an indicator that devices are not responding to the IPAM host with both PING and SNMP.

"IPAM Settings" > "Manage SNMP Credentials" contains a list of SNMP community strings we use. Are your devices responding to the IPAM host with these protocols / community strings?

Peter Cooper, Principal Developer : Ottawa, Canada


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kvanland replied on Tue, May 5 2009 1:00 PM
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I modified the subnets.aspx to 256.  Still shows 100.  Rebooted pc.  Still 100 and 3 pages.  Also how do I modify the display for various columns.  Say I want to display system description as a column.

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bshopp replied on Tue, May 5 2009 2:33 PM
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I will let Peter respond on the first item, but on the second you can drag-n-drop around the columns for the order you wish them to display and if you want to add/remove to the view additional columns if you hover your cursor over any of the header you should get an arrow which you can click and receive a drop down.  In the drop down select Columns and you will get a check list in which you can select which columns to show in the view.

Let me know if that works.

Brandon Shopp - Product Manager Orion NPM, Network Atlas and LANSurveyor

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Peter.Cooper replied on Tue, May 5 2009 3:11 PM
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kvanland:
I modified the subnets.aspx to 256.  Still shows 100.  Rebooted pc.  Still 100 and 3 pages.  Also how do I modify the display for various columns.  Say I want to display system description as a column.

Hi kvanland, let's take this offline and sort out the pagination. I'll send off an email shortly.

Peter Cooper, Principal Developer : Ottawa, Canada

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Answered (Not Verified) Peter.Cooper replied on Wed, May 6 2009 8:19 AM
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This morning kvanland and I troubleshooted my instructions above regarding page size. There are two pageSize="100" entries. Change them both to get the desired effect!

Note: I'm going to go back end edit my instructions above.

Also, we've determined that the MAC addresses are not populated due to either ICMP or SNMP being unavailable to the host Orion box. I've included a feature request on his behalf to employ existing Engineer Toolset capabilities to bypass the need for icmp & snmp on all hosts in the subnet.

The workaround for now is to enable both icmp & snmp on the devices we want to automatically update via scanning. For the rest, include manually changing the status of IP addresses as part of their roll-out / deployment protocol.

Peter Cooper, Principal Developer : Ottawa, Canada

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