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Why the NCM Configuration Wizard is not running?

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Answered (Verified) This post has 1 verified answer | 3 Replies | 2 Followers | 603 Views


14 Posts
Points 54
Kawibi posted on Wed, Jun 17 2009 12:09 PM
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When i start the NCM configuration wizard all I get is a quick splash of a progress bar and then an error :

 

The configurationwizard.log is showing this:

 

2009-06-16 17:11:06,093 [1] INFO  Program - Configuration Wizard Starting.
2009-06-16 17:11:06,281 [1] DEBUG IISHelper - Detecting if IIS6 is installed: True
2009-06-16 17:11:06,312 [1] DEBUG SettingsController - IIS Service is running: True
2009-06-16 17:11:06,500 [1] ERROR Program - System.NullReferenceException: Object reference not set to an instance of an object.
   at SolarWinds.ConfigurationWizard.Host.WorkflowController.InitWorkflow()
   at SolarWinds.ConfigurationWizard.Host.WorkflowController..ctor(ICirrusConfigHost configHost, Nullable`1 isDatabaseConnectionEncoded)
   at SolarWinds.ConfigurationWizard.Host.MainForm..ctor(ICirrusConfigHost configHost, Nullable`1 isDatabaseConnectionEncoded)
   at SolarWinds.ConfigurationWizard.Host.Program.Main(String[] args)

CAn someone Help me

 

Answered (Verified) Verified Answer


14 Posts
Points 54
Answered (Verified) Kawibi replied on Thu, Jul 2 2009 2:43 PM
rated by 0 users
Verified by Kawibi

I have finally make the NCM Configuration wizard Works.

The process is to :

  1. uninstall the NCM APplication
  2. Export the Solardwinds.net folder that is in windows registry
  3. remove the solarwinds.net folder in the windows registry
  4. Delete the Solarwinds folder in the program files
  5.  reinstall the NCM Application
  6. replace the Serial Number created in the windows regestry by the former one so you can still use the key that you had. (You will find the former serial number and the key in the exported Solarwinds.net folder)
  7. run NCM configuration wizards

 

 

 

  • | Post Points: 23

All Replies


2,547 Posts
Points 25,434
Moderator
SolarWinds Employee
chris.lapoint replied on Wed, Jun 17 2009 12:36 PM
rated by 0 users

Kawibi,  I don't believe we've seen this one before.   Please open a support ticket and include the details of the error you received.  

Chris LaPoint, Sr. Product Manager
SolarWinds
Austin, TX

  • | Post Points: 1

14 Posts
Points 54
Answered (Verified) Kawibi replied on Thu, Jul 2 2009 2:43 PM
rated by 0 users
Verified by Kawibi

I have finally make the NCM Configuration wizard Works.

The process is to :

  1. uninstall the NCM APplication
  2. Export the Solardwinds.net folder that is in windows registry
  3. remove the solarwinds.net folder in the windows registry
  4. Delete the Solarwinds folder in the program files
  5.  reinstall the NCM Application
  6. replace the Serial Number created in the windows regestry by the former one so you can still use the key that you had. (You will find the former serial number and the key in the exported Solarwinds.net folder)
  7. run NCM configuration wizards

 

 

 

  • | Post Points: 23

1 Posts
Points 1
tlu replied on Wed, Sep 16 2009 11:36 AM
rated by 0 users

I found the process by Kawibi worked great.

If you have NPM running, the step #3 will removed all NPM settings. If you want to keep NPM settings, here are the refined steps from Kawabi process:

  1. uninstall the NCM APplication
  2. Export the Solardwinds.net folder that is in windows registry
  3. remove the Configuration Manager folder in solarwinds.net folder in the windows registry
  4. (don't need this step: Delete the Solarwinds folder in the program files )
  5.  reinstall the NCM Application
  6. (dont' need this step: eplace the Serial Number created in the windows regestry by the former one so you can still use the key that you had. (You will find the former serial number and the key in the exported Solarwinds.net )folder)
  7. run NCM configuration wizards
  • | Post Points: 1
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