Search 85,948 posts and 653 resources contributed by 43,573 members or post a topic.

Already Joined? Sign in
Issue with 2 nodes disappearing from NTA

Page 1 of 1 (10 items) | RSS

rated by 0 users
Not Answered This post has 0 verified answers | 9 Replies | 0 Followers | 396 Views


363 Posts
Points 1,097
Thwack MVP
Donald_Francis posted on Fri, Jun 26 2009 6:52 PM
rated by 0 users

I have 2 nodes, among over a 100 in netflow that repeatidly disappear from NTA or their interfaces will disappear. 

I will go into NTA settings and edit the nodes area and find them unchecked totally.  I will go back and check them and for a bit they will work but then they go away again some time later.

 

They are both 6504's and are the only 2 we have exporting netflow so it may be an IOS issue.  But I am not sure if the issue is they are not sending flows properly or if NTA is doing something.

Donald Francis
Sr. Network Engineer
 The Shaw Group

NPM SLX 3 Pollers 14000 elements
APM SLX 2000 elements
NCM 3000 1300 devices
Netflow SLX 300 interfaces

  • | Post Points: 3

All Replies


81 Posts
Points 375
SolarWinds Employee
ET replied on Sun, Jun 28 2009 9:39 AM
rated by 0 users

Hi,

that's very strange and unusual behavior. Netflowsource is automatically disabled(unchecked) only if node become unmanaged, but when you manage node back Netflowsource should be enabled as well.  Have you changed node to unmanaged state or it happens just randomly?

 

ET, Developer

  • | Post Points: 3

363 Posts
Points 1,097
Thwack MVP
Donald_Francis replied on Mon, Jun 29 2009 12:39 PM
rated by 0 users

It seems to happen randomly.  I know for a fact they have not been unmanaged anytime recently.

 

I just updated to 9.5 SP2 and I have the same results.  I was hoping the global reset would help things but it has not.

Donald Francis
Sr. Network Engineer
 The Shaw Group

NPM SLX 3 Pollers 14000 elements
APM SLX 2000 elements
NCM 3000 1300 devices
Netflow SLX 300 interfaces

  • | Post Points: 1

363 Posts
Points 1,097
Thwack MVP
Donald_Francis replied on Mon, Jun 29 2009 1:05 PM
rated by 0 users

I have actually tried to unmanage and remanage them and that seemed to partially worked.  They came back but were missing a few interfaces.  I do not see them even if I go into settings.

Donald Francis
Sr. Network Engineer
 The Shaw Group

NPM SLX 3 Pollers 14000 elements
APM SLX 2000 elements
NCM 3000 1300 devices
Netflow SLX 300 interfaces

  • | Post Points: 3

81 Posts
Points 375
SolarWinds Employee
ET replied on Mon, Jun 29 2009 2:02 PM
rated by 0 users

Hmmm that's strange, NTA doesn't provide other functionality to automatically disable netflowsources. But yeah, one more thing, when Interface is removed by orion we remove appropriate netflowsource as well. Do you have this interface in Orion? Do you have enabled option "Auto add Interfaces to NetflowSources"?

Can you determine the time period when it occurs? Maybe it's connected with some scheduled operation ( DB recovery, .... )

You can open a case for that, but we will need certainly record accesses to table NetflowSources by SQL Profiler to determine who do that, when and why. Do you have please  this possibility?

 

 

thanks

ET, Developer

  • | Post Points: 3

363 Posts
Points 1,097
Thwack MVP
Donald_Francis replied on Mon, Jun 29 2009 3:15 PM
rated by 0 users

I do have the auto add option enabled. 

 

I went and managed a few subinterfaces I had unmanged just as a test and they show up in netflow.  I just cannot get the main WAN interfaces to show.  In both caes they are POS OC3 interfaces.

Donald Francis
Sr. Network Engineer
 The Shaw Group

NPM SLX 3 Pollers 14000 elements
APM SLX 2000 elements
NCM 3000 1300 devices
Netflow SLX 300 interfaces

  • | Post Points: 3

81 Posts
Points 375
SolarWinds Employee
ET replied on Wed, Jul 8 2009 2:28 PM
rated by 0 users

Hi,

I would like to ask, is this issue still active? Have you tried  to upgrade to NTA 3.5? Have you contact our tech.support? Can you please provide us Diagnostics to analyze this strange behavior?

 

Thanks

ET, Developer

  • | Post Points: 3

363 Posts
Points 1,097
Thwack MVP
Donald_Francis replied on Wed, Jul 8 2009 4:22 PM
rated by 0 users

Yes I have upgraded to 3.5 and have a ticket open with support.  But right now netflow is doing some unholy things to my SQL box and we had to turn it off per support so the rest of Orion will run.

 

It has been a day and a half since I have heard from anyone I guess no one cares if the app is broken so long as they got paid for it.

Donald Francis
Sr. Network Engineer
 The Shaw Group

NPM SLX 3 Pollers 14000 elements
APM SLX 2000 elements
NCM 3000 1300 devices
Netflow SLX 300 interfaces

  • | Post Points: 3

1,273 Posts
Points 14,288
Moderator
SolarWinds Employee
mcbridea replied on Wed, Jul 8 2009 4:29 PM
rated by 0 users

Hi Donald,

I'll check on the status of this one. We'll get it working again.

Andy

Andy McBride, Technology Support Specialist - SolarWinds

Follow Me on Twitter

  • | Post Points: 3

14 Posts
Points 46
SolarWinds Employee
Dresden replied on Wed, Jul 8 2009 5:07 PM
rated by 0 users

Donald - thanks for taking the time to talk. I look forward to hearing back from you with the results of the testing I've requested.

Thank you again for your patience and we'll figure this out!

Philip

Solarwinds US Technical Support Manager

  • | Post Points: 1
Page 1 of 1 (10 items) | RSS

© 2003 - 2010 SolarWinds, Inc. All Rights Reserved.

Who is SolarWinds?

SolarWinds is rewriting the rules for how companies manage their networks. Guided by a global community of network engineers, SolarWinds develops simple and powerful network management software and network monitoring software for networks of all sizes. SolarWinds also offers a network certification program to become a SolarWinds Certified Professional (SCP).

What is thwack?

thwack, SolarWinds online community site, was designed by network engineers, for network engineers. thwack is a vibrant, growing community of more than 30,000 IT pros who share a passion for technology.

Explore Resources, Answers, Templates, and Advice

Download Free Networking Tools

Learn More About SolarWinds Products