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(Workaround) Unable to start network discovery after installing SP2 on NPM 9.5.

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Answered (Verified) This post has 1 verified answer | 6 Replies | 3 Followers | 548 Views


30 Posts
Points 105
MFA posted on Wed, Jul 1 2009 7:44 AM
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Have anybody had the same problem?
I've tryed to install SP2 twice, with all Solarwinds services stopped, but it has not changed anything. I've have an SLX installation with an extra polling engine.

Every time i try to start a network discovery, it just "hangs" and nothing happends.

Michael F. Andersen
Network Engineer

Orion 9.5 SLX SP4 Hotfix2 with additional Polling engine.

Answered (Verified) Verified Answer


30 Posts
Points 105
Answered (Verified) MFA replied on Fri, Jul 3 2009 3:58 AM
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Verified by Elisabeth Zakes

Here is the reply fra Solarwinds support. The workaround works!

--------------------------------------------------------------------------------------

The issue you are experiencing appears related to a bug with the web-based network discovery which has already been reported to the development team.
 
As a test, can you please run the NetPerfMonDiscovery.exe utility in :
 
C:\Program Files\Solarwinds\Orion\
 
This utility is similar to the previous discovery utility from Orion 9.1.

Michael F. Andersen
Network Engineer

Orion 9.5 SLX SP4 Hotfix2 with additional Polling engine.

  • | Post Points: 23

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6 Posts
Points 14
SolarWinds Employee
davzak replied on Wed, Jul 1 2009 8:22 AM
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Are you starting the discovery on the main or additional poller? Could you open a support case for this issue and attach the diagnostics created at the moment when the discovery hangs? Thanks.

  • | Post Points: 3

30 Posts
Points 105
MFA replied on Wed, Jul 1 2009 8:43 AM
rated by 0 users

I've submitted a ticket on this.

No matter how i start a discovery the result is the same. From the web or via the primary polling engine or the secondary polling engine, it just hangs instandly.

Michael F. Andersen
Network Engineer

Orion 9.5 SLX SP4 Hotfix2 with additional Polling engine.

  • | Post Points: 1

30 Posts
Points 105
Answered (Verified) MFA replied on Fri, Jul 3 2009 3:58 AM
rated by 0 users
Verified by Elisabeth Zakes

Here is the reply fra Solarwinds support. The workaround works!

--------------------------------------------------------------------------------------

The issue you are experiencing appears related to a bug with the web-based network discovery which has already been reported to the development team.
 
As a test, can you please run the NetPerfMonDiscovery.exe utility in :
 
C:\Program Files\Solarwinds\Orion\
 
This utility is similar to the previous discovery utility from Orion 9.1.

Michael F. Andersen
Network Engineer

Orion 9.5 SLX SP4 Hotfix2 with additional Polling engine.

  • | Post Points: 23

308 Posts
Points 2,988
r0berth1 replied on Fri, Jul 3 2009 8:07 AM
rated by 0 users

OK, so, were you able to run it that way?

Hancock Bank

Network Engineer

  • | Post Points: 3

30 Posts
Points 105
MFA replied on Mon, Jul 6 2009 1:41 AM
rated by 0 users

Yes.

Michael F. Andersen
Network Engineer

Orion 9.5 SLX SP4 Hotfix2 with additional Polling engine.

  • | Post Points: 3

3 Posts
Points 7
tjnf04 replied on Thu, Jul 16 2009 10:09 AM
rated by 0 users

I have the same issue with my SLX. Tac gave me the same advice but mine failed after discovering the devices, it hung on connecting to the polling engine for Import. I have a couple other issues with SP2, like the CPU utilization now disappeared on every screen on every poller, so I am still working my case.

  • | Post Points: 1
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