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Interface Charts have Incorrect Units

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acherman posted on Mon, Jan 4 2010 11:24 AM
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I have been noticing this for a while now.  Running 9.5 SP5, and my interface charts all have incorrect units on charts that are not related to bps.  For example, my interface view has the following charts in the right column - Min/Max/Avg bps In/Out, % Utilization, In/Out Errors and Discards, Total Bytes Transferred, and Min/Max/Avg packets In/Out.

All of them have the units on the y-axis set as Kbps.  Seems strange.  Even more strange is that they all have the same scale.  For example, all of the charts go from 0.0 bps to 600.0 Kbps.

So, same units for all charts, same scale.  Weird.  Thoughts?

Aaron Cherman

Morad Communications Ltd.

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Answered (Verified) chris.lapoint replied on Fri, Feb 5 2010 5:07 PM
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acherman:

This turns out to be correct.  However, if this is a mistake, it is not one that was made by the user (I am the only user) - a "mistake" implies that I have done something incorrectly, and I know I have not.

Seems like a very odd option to me.  Why would you be able to add a resource to a view and then be able to change the chart that is shown in that resource to something completely different?  Also, I know I did not go into each resource and change them to the same chart.

We hear you and we're fixing this in the next release.   The issue is that if you edit the resource (even to just see what setting are set) and then click submit, it will set the resource to the chart type selected in the drop-down list (which happens to be always set to Min/Max/Avg kbps chart type).  So, that's a problem.   The other problem is that it's cool to be able to change chart type on the fly, but we should automatically change the name of the chart to match the chart type to avoid user confusion. 

acherman:
On that note, as a test I added more resources to the interface view, and none of the newly added ones have that EDIT button on them.  What's with that?  So, I try to delete a resource that has that option and add it back.  Guess what?  That resource name doesn't exist anywhere - looking for Min/Max/Avg Packets In/Out.  Can't find it.  I can find Min/Max/Avg Packets per Second - Today.  What's going on here?

It's hard to know without more detail.   I'd suggest opening a ticket if you're not able to resolve this.   If none of your resources have the edit button, it's likely you've disabled view customization on the account you're logged in as.

acherman:
Am I losing my mind?

I'm not qualified to answer this ;-)

acherman:
nd something else that has always bugged me, now that I've made that change to that view and don't like it, I can't go back.  I can hit Preview, but if I don't like what I see I can't go back to what I had before.  Seems dumb.  I'm frustrated today.

Sorry you're frustrated, but the good news is Friday!   I see your point on Preview.   I'll track that as a feature enhancement.

Chris LaPoint, Sr. Product Manager
SolarWinds
Austin, TX

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MarieB replied on Wed, Feb 3 2010 10:28 AM
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Hi Aaron--

Apologies for the delay--we are working to resolve the issue.

Just following up--did Chris' information help you. Please post back and let me know.

Hope your cold is improving ;-)

M

Marie Black
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davbyrd replied on Wed, Feb 3 2010 6:46 PM
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I've also seen this as a common mistake - not a bug.

Just as Chris stated, you are able to modify the view in the resource to reflect any of the available options... When you hit "submit" - it changes the resource.

If you are looking for percentage, etc - go back into each resource that is not displaying the correct chart and modify accordingly.

I've seen in the past where all interface detail chart resources were identical.

If you need assistance - call into support and ask for me.

Thanks,

David

David Byrd - SolarWinds Tier III Support Engineer

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acherman replied on Fri, Feb 5 2010 3:52 PM
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This turns out to be correct.  However, if this is a mistake, it is not one that was made by the user (I am the only user) - a "mistake" implies that I have done something incorrectly, and I know I have not.

Seems like a very odd option to me.  Why would you be able to add a resource to a view and then be able to change the chart that is shown in that resource to something completely different?  Also, I know I did not go into each resource and change them to the same chart.

On that note, as a test I added more resources to the interface view, and none of the newly added ones have that EDIT button on them.  What's with that?  So, I try to delete a resource that has that option and add it back.  Guess what?  That resource name doesn't exist anywhere - looking for Min/Max/Avg Packets In/Out.  Can't find it.  I can find Min/Max/Avg Packets per Second - Today.  What's going on here?  Are there options being left behind by old versions or disappearing in new versions?  Am I losing my mind?  And something else that has always bugged me, now that I've made that change to that view and don't like it, I can't go back.  I can hit Preview, but if I don't like what I see I can't go back to what I had before.  Seems dumb.  I'm frustrated today.

Aaron Cherman

Morad Communications Ltd.

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MarieB replied on Fri, Feb 5 2010 4:53 PM
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Hi Aaron--

So if I'm reading this correctly, we "solved" your initial issue, no?

As for the new issue, I'll let the product manager and support know.

Thanks for the feedback.

M

Marie Black
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Answered (Verified) chris.lapoint replied on Fri, Feb 5 2010 5:07 PM
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Verified by acherman

acherman:

This turns out to be correct.  However, if this is a mistake, it is not one that was made by the user (I am the only user) - a "mistake" implies that I have done something incorrectly, and I know I have not.

Seems like a very odd option to me.  Why would you be able to add a resource to a view and then be able to change the chart that is shown in that resource to something completely different?  Also, I know I did not go into each resource and change them to the same chart.

We hear you and we're fixing this in the next release.   The issue is that if you edit the resource (even to just see what setting are set) and then click submit, it will set the resource to the chart type selected in the drop-down list (which happens to be always set to Min/Max/Avg kbps chart type).  So, that's a problem.   The other problem is that it's cool to be able to change chart type on the fly, but we should automatically change the name of the chart to match the chart type to avoid user confusion. 

acherman:
On that note, as a test I added more resources to the interface view, and none of the newly added ones have that EDIT button on them.  What's with that?  So, I try to delete a resource that has that option and add it back.  Guess what?  That resource name doesn't exist anywhere - looking for Min/Max/Avg Packets In/Out.  Can't find it.  I can find Min/Max/Avg Packets per Second - Today.  What's going on here?

It's hard to know without more detail.   I'd suggest opening a ticket if you're not able to resolve this.   If none of your resources have the edit button, it's likely you've disabled view customization on the account you're logged in as.

acherman:
Am I losing my mind?

I'm not qualified to answer this ;-)

acherman:
nd something else that has always bugged me, now that I've made that change to that view and don't like it, I can't go back.  I can hit Preview, but if I don't like what I see I can't go back to what I had before.  Seems dumb.  I'm frustrated today.

Sorry you're frustrated, but the good news is Friday!   I see your point on Preview.   I'll track that as a feature enhancement.

Chris LaPoint, Sr. Product Manager
SolarWinds
Austin, TX

  • | Post Points: 23

232 Posts
Points 649
acherman replied on Fri, Feb 5 2010 5:55 PM
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If none of your resources have the edit button, it's likely you've disabled view customization on the account you're logged in as.

Logged in as admin.  And it's not that none of them have the EDIT button, just any new ones that I add.  See the screenshot - all in the same view, bottom chart is where I removed the Min/Max/Avg packets In/Out and added that one back (looks to be the same info, named differently).

And while the EDIT button is not there, clicking on the chart to edit it still works, the SUBMIT button is there to make the changes permanent.

 

Aaron Cherman

Morad Communications Ltd.

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chris.lapoint replied on Mon, Feb 8 2010 11:28 AM
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That is very strange indeed.   I've never seen that behavior before.   Please open a new support case on this issue so we can investigate this further.

Chris LaPoint, Sr. Product Manager
SolarWinds
Austin, TX

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