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Adding managed device to IPSLA using SNMP v3

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cperry@mjh.org replied on Wed, Feb 3 2010 12:29 PM
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I have been trying to add devices using manual option to IPSLA using SNMP v3 with no luck.

The same credentials that I have created for RW and RO access works fine in NPM, NCM, SolarWinds Workspace and Toolset Mib Browser.  IPSLA errors out with DEvice is not responding. It is down, busy or SNMP read credentials are not valid. I confirm credentials and run Validate SNMP with returns Test Failed.

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Answered (Verified) macnugetz replied on Tue, Feb 16 2010 8:21 AM
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Development was able to reproduce and determine this is indeed a bug; we have logged it and will fix in a future release.  In the meantime, Support has sent you a workaround.  Thanks for being patient with us.

 

-Craig

Craig McDonald

SolarWinds Product Manager

IP SLA Manager (VoIP), IPAM, Toolset

Follow me on Twitter!

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macnugetz replied on Wed, Feb 3 2010 3:15 PM
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Have you seen this thread on thwack?  Greg discusses SNMP v3 configuration using Engineer's Toolset, and another user posted an Orion config that worked for them.  If these suggestions don't help, I would open a support ticket, and someone should be able to help you with your configuration.

HTH,

Craig

Craig McDonald

SolarWinds Product Manager

IP SLA Manager (VoIP), IPAM, Toolset

Follow me on Twitter!

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cperry@mjh.org replied on Wed, Feb 3 2010 3:26 PM
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I had read this earlier and was good information.  The document you metion shows two of the three applications I have working correctly. The RW and RO user accounts work fine from workspace studio and NPM node management SNMP credential configurations. When I go to add a device that is in NPM to IPSLA managed device it fails with those same credentials. The same credentials also works fine using Toolset MIB walker.

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cperry@mjh.org replied on Wed, Feb 3 2010 3:47 PM
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Here is the working config on cisco Device: As stated works correctly with every SNMP v3 software I have tried except for IPSLA manager.

snmp-server engineID remote 172.16.2.25 903000018BA97DD03
snmp-server group RWUsers v3 auth write SNMPWrite access Management_SNMP
snmp-server group ROUsers v3 auth read SNMPRead access Management_SNMP
snmp-server user RWManager RWUsers v3 auth sha A-Key1 priv AES 128 Priv-Key1
snmp-server user Reader ROUsers v3 auth sha A-Key2 priv des56 Priv-Key2
snmp-server view SNMPRead iso included
snmp-server view SNMPWrite iso included
snmp-server view SNMPWrite mib-2 included
snmp-server view SNMPWrite system included
snmp-server view SNMPWrite cisco included

 

 

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macnugetz replied on Wed, Feb 3 2010 4:42 PM
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Definitely open a support ticket and reference this thwack post.

-Craig

Craig McDonald

SolarWinds Product Manager

IP SLA Manager (VoIP), IPAM, Toolset

Follow me on Twitter!

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cperry@mjh.org replied on Thu, Feb 4 2010 9:23 AM
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Ticket has been open since 02/01/2010, not getting much traction.

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macnugetz replied on Thu, Feb 4 2010 9:53 AM
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I checked your support ticket, and it looks like you just spoke with Ashley, who confirmed we received your diagnostics; we'll take a look at those today and keep you updated.

-Craig

Craig McDonald

SolarWinds Product Manager

IP SLA Manager (VoIP), IPAM, Toolset

Follow me on Twitter!

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362 Posts
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macnugetz replied on Tue, Feb 9 2010 6:00 PM
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I wanted to provide an update.  Although we are having trouble reproducing the issue, Development is actively working your case.

-Craig

Craig McDonald

SolarWinds Product Manager

IP SLA Manager (VoIP), IPAM, Toolset

Follow me on Twitter!

  • | Post Points: 1

362 Posts
Points 1,680
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Answered (Verified) macnugetz replied on Tue, Feb 16 2010 8:21 AM
rated by 0 users
Verified by cperry@mjh.org

Development was able to reproduce and determine this is indeed a bug; we have logged it and will fix in a future release.  In the meantime, Support has sent you a workaround.  Thanks for being patient with us.

 

-Craig

Craig McDonald

SolarWinds Product Manager

IP SLA Manager (VoIP), IPAM, Toolset

Follow me on Twitter!

  • | Post Points: 23

83 Posts
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DGoodale replied on Tue, Jul 27 2010 11:02 AM
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So it's nearly August and I have the same problem. Is there any word on a fix for this? I hoped Service pack 1 for NPM 10.0 would fix it but it didn't...at least for me. I also have a ticket open but no one talked to me about a workaround. Is there a workaround for this for IPSLAM? As a military contractor my company is required to use AES 128 bit encryption. Which makes IPSLAM completely useless to us until it's fixed.

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cperry@mjh.org replied on Tue, Jul 27 2010 11:14 AM
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Workaround: Issue was with the length of V3 auth string had to be less than 16 characters.

 

Development has discovered the root of the problem. It seems that there is currently a 15 character threshold in the password for IPSLA manager. I have been told that it will take quite some doing to get your current copy of IP SLA Manager to accept more than 15 characters. They have asked if for now you can use a password of less than 15 characters?

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