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Custom Poller Fail

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mmedwid replied on Fri, Feb 5 2010 7:21 PM
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I tried to create my first universal poller to track Exchange "SMTP Remote Queue". 

So I went to Define Your Own Universal Device Poller and browsed through MIB browser.

But when I finally got the OID I wanted .1.3.6.1.4.1.9600.1.2.76.1.110.6.95.84.111.116.97.10

(it was visible) and clicked TEST...it gives back "the OID is not supported".  What is up with 

that?  Isn't the custom poller exactly for polling oids that aren't polled by default?  

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MarieB replied on Mon, Feb 8 2010 11:30 AM
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Hi--

The UnDP does not recognize the OID you chose as the correct one for the information you are trying to poll. Do a MIB walk of your device and find another OID and add that one instead.

Thx,

M

Marie Black
thwack moderator

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mmedwid replied on Mon, Feb 8 2010 11:38 AM
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Hi Marie.  But I found that OID using UnDP's MIB walker. ??

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MarieB replied on Mon, Feb 8 2010 3:05 PM
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Hi--

You need to MIB walk your device not the SW MIB to find out the exact OID you need. Then you create the UnDP around that. We offer a MIB walker in our Toolset product, but there are also other tools out there for walking your MIB.

HTH,

M

Marie Black
thwack moderator

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mmedwid replied on Mon, Feb 8 2010 3:42 PM
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Gotcha.  Browsing now.  Thank-you.

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mmedwid replied on Mon, Feb 8 2010 4:36 PM
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I MIB Walked the device and end up with hundreds of OIDS with values.  But how to tell which one is the delivery que?  What I am looking for is fairly straight forward.  I want to know what the delivery queues look like at any given time.  Any recommendation?

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MarieB replied on Tue, Feb 9 2010 10:54 AM
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Hi mmedwid--

Couple of things you can do:

  1. Google the name of your device, delivery queues and OID. You might find the OID there and then you can search for it in the SW MIB. You can also look for this information on thwack.
  2. Open a support ticket here and have them help you. In order to receive technical support, you will need to be current on your SolarWinds maintenance. Complete the form. You will not be able to upload your Orion diagnostics, but you will receive an email back that allows you to upload diagnostics.

HTH,

M

 

Marie Black
thwack moderator

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