Mark Wiggans replied on 09-28-2007 2:04 PM

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To view from your web console you will need to add the resources to the views in your web console.

 http://www.solarwinds.com/resources/democenter/Orion/OrionCustomPollerSetup/OrionCustomPollerSetup.html

jeffeager replied on 09-28-2007 2:44 PM

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Thanks Mark, I have already set up the view. Also, I have already viewed the presentation you supplied. I did those before before posting to the forum. To clarify, I recieve values via the "Custom MIB Poller" wizard via the "Test" button. While the output to the web interface in "Node Details" does display the custom poller it does NOT indicate any value, rather it reads "no data".

Mark Wiggans replied on 09-28-2007 2:54 PM

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  Can you verify if there is any data in the CustomPoller tables in your NetPerfMon Database ?

Malvado replied on 09-28-2007 2:54 PM

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I have almost the same problem, it works when I only select one or 2 devices, but as soon as I add a whole bunch then I also get "NO DATA" the poller stops collecting data.

I have opened a ticket with support on this.

 It would be intresting to see how many people have this issue.

jeffeager replied on 09-28-2007 3:28 PM

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Which table(s) should I check?

Mark Wiggans replied on 09-28-2007 3:49 PM

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 CustomPollerStatistics will be populated IF the custom poller is set up as a historical poller. The CustomPollerStatistics view contains the delta in the Total column and the averages in the AvgRate column. These are calculated when written to the DB.

jeffeager replied on 10-01-2007 7:08 AM

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There  are stats but very few. Certainly not what I would expect. I have battery input voltage setup for less than 10 UPS's, ciscoEnvMonTemperatureStatusValue for over 100 Cisco switches, and nsrpLinkInfoState for 4 Netscreen firewalls. Below is the total sum of what has been collected since 9/28/07.

{125B7502-C5B9-4380-81B0-1E3FC33B1DBD} 0 9/30/2007 7:38:50 AM 120 120 120   
{125B7502-C5B9-4380-81B0-1E3FC33B1DBD} 0 9/30/2007 7:44:07 AM 120 120 120   
{125B7502-C5B9-4380-81B0-1E3FC33B1DBD} 0 9/30/2007 7:56:46 AM 119 119 119   
{125B7502-C5B9-4380-81B0-1E3FC33B1DBD} 0 9/30/2007 8:02:02 AM 119 119 119   
{125B7502-C5B9-4380-81B0-1E3FC33B1DBD} 0 9/30/2007 8:07:23 AM 118 118 118   
{B29ABE43-132D-4BC5-B486-3D8EC26B2FC6} 0 9/30/2007 7:50:18 AM 0 0 0 0  
{B29ABE43-132D-4BC5-B486-3D8EC26B2FC6} 0 9/30/2007 8:03:34 AM 0 0 0 0  
{6E2C92DB-F0C7-46E2-8B35-524894F9681B} 0 9/28/2007 9:53:30 AM 1.361111E-02 1.361111E-02 1.361111E-02   
{8F44B7EC-28F0-462C-88CC-66B154DED662} 0 9/30/2007 7:39:19 AM 124 124 124   
{8F44B7EC-28F0-462C-88CC-66B154DED662} 0 9/30/2007 7:41:19 AM 124 124 124   
{8F44B7EC-28F0-462C-88CC-66B154DED662} 0 9/30/2007 7:42:35 AM 124 124 124   
{8F44B7EC-28F0-462C-88CC-66B154DED662} 0 9/30/2007 7:44:03 AM 124 124 124   
{8F44B7EC-28F0-462C-88CC-66B154DED662} 0 9/30/2007 7:46:26 AM 124 124 124   
{8F44B7EC-28F0-462C-88CC-66B154DED662} 0 9/30/2007 7:47:40 AM 124 124 124   
{8F44B7EC-28F0-462C-88CC-66B154DED662} 0 9/30/2007 7:56:48 AM 124 124 124   
{8F44B7EC-28F0-462C-88CC-66B154DED662} 0 9/30/2007 7:58:01 AM 124 124 124   
{8F44B7EC-28F0-462C-88CC-66B154DED662} 0 9/30/2007 8:00:55 AM 124 124 124   
{8F44B7EC-28F0-462C-88CC-66B154DED662} 0 9/30/2007 8:02:31 AM 124 124 124   
{8F44B7EC-28F0-462C-88CC-66B154DED662} 0 9/30/2007 8:07:26 AM 124 124 124   
{5728547D-961F-4FA1-9FCA-A040781500B3} 0 9/30/2007 7:38:48 AM 123 123 123   
{5728547D-961F-4FA1-9FCA-A040781500B3} 0 9/30/2007 7:44:29 AM 123 123 123   
{5728547D-961F-4FA1-9FCA-A040781500B3} 0 9/30/2007 7:56:39 AM 123 123 123   
{5728547D-961F-4FA1-9FCA-A040781500B3} 0 9/30/2007 8:02:14 AM 122 122 122   
{3AD994F8-8A64-442B-9670-C1DD05E828FD} 0 9/28/2007 9:53:34 AM 1.277778E-02 1.277778E-02 1.277778E-02   
{3FB1C818-8064-4279-A1C5-CB294513AE99} 0 9/28/2007 9:54:04 AM 1.166667E-02 1.166667E-02 1.166667E-02   
{5D31DFA7-737B-4237-9BDF-E1DE781CB28E} 0 9/28/2007 9:53:32 AM 1.361111E-02 1.361111E-02 1.361111E-02   
{E225CF85-09A7-432B-BE93-E44309C34E5E} 0 9/28/2007 9:53:56 AM 1.305556E-02 1.305556E-02 1.305556E-02   

jeffeager replied on 10-01-2007 2:44 PM

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Also found this in the windows event viewer

Event Type: Warning
Event Source: OrionCustomPollingService
Event Category: None
Event ID: 0
Date:  9/18/2007
Time:  9:07:16 AM
User:  N/A
Computer: OKCPERFMON01
Description:
Exception Encounter during BeginPoll.
Context - After InternalLoadTest - Before InternalLoad
Detail- An item with the same key has already been added.

tdanner replied on 10-01-2007 5:56 PM

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Upgrading to either the latest 8.1 hotfix or to 8.5 should fix this problem.

jeffeager replied on 10-01-2007 9:32 PM

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Thanks, considering the problems I've seen others having with 8.5 I believe I'll apply the hotfix for 8.1 first.

magic_man replied on 10-10-2007 9:27 AM

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I'm having the same issue.  I'm running 8.5..  Any other thoughts?

tdanner replied on 10-10-2007 9:34 AM

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magic_man, you have the same Exception message in your event log as Jeff?

jeffeager replied on 10-10-2007 10:01 AM

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Magic Man - We've upgraded to 8.5 and no longer have the problem, sorta. We are now polling. However, some devices do not poll. Specifically we are polling for temp on Cisco 3750 switches. All are configured with the same SNMP communities. However some poll and some don't. So, new issue to overcome.

Malvado replied on 10-10-2007 11:02 AM

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I am having the same issue, I have opened a case about this. I would check to see if it is realy polling or just showing you the last value polled.

I can poll a certain amout of deives and everything works, once I add that last one, it shows  "NO DATA" but the other still seem like they are polling but in fact the have also stopped.

Running 8.5 with all the fixes and working with support on this. still no resolution.