I have Orion SLX on a box and utilzie an external SQL database. The Orion SQL user has full permission to the database. I have created custom pollers and can pull values from the devices I am polling when I use the "Test" button from within the "Cusom MIB Poller Wizard". However, the web interface always displays "no data". I have restarted the MIB Polling service on the box to no avail. Any help would be appreciated.
I have had this issue and have opened multiple tickets. I currently have 8.1 in production and 8.5 in test. Both have the same issue. Very frustrating because we have had heat issues in various computer rooms and these random polls are not helpful. I have a report showing our servers and their internal temperatures and have had to add the field "last polled" in order to validate the data. Here are some polling statistics as of 10/11/2007 at 8AM:
1 server at 10-Oct-07 12:27 AM
160 servers at 10/9/2007 8:10 PM - 8:56 PM
30 servers at 10/8/2007 12:30 PM - 1:30 PM
Not very useful when monitoring rising temperatures.
UPDATE 10/14/2007
Since the Orion v8.5 update to my production server, the custom poller is now polling and graphing properly.
Any of you that have support tickets open, please provide the ticket number. If anyone has not opened a support ticket for this, please do so. I would like to get some diagnostic information from your system and will handle that exchange through the support ticket system.
Same problem.
When launching the "Select OID" window from the "Custom MIB Poller Wizard" window and clicking the Test button I get my data. Yet, when I go to my Nodes Details page it just shows
This was happening on 8.5 and now I'm running the eval of 8.5.1 with the same results. 8.0.67 seems to have the same issues.
The OID is"1.3.6.1.4.1.311.1.3.2.1.1.2"
I am having the same problem, and had a ticket opened regarding this. Support did not find the issue. Just wanted to put another user behind a push to get this resolved.
I've just installed 8.5.1 EVAL with "update" and added custom pollers, the same problem exists...
Custom mib pollers working fine when hitting the "test" button but showing "no data" on the website.
rgds
Dave
My ticket number for this issues is 19510
Any update on this would be great.
Malvado,
I just replied to you on another thread before I saw this one. We are working on a fix for this now (this was a tricky one for us to find the issue). If the fix pans out it will be in SP2 (all I can say on the timeline for that is "soon").
As part of the final verification of the fix we may ask you (and others with open support cases on this issue) to try the release candidate for the Service Pack.
How do I get the RC? I'm still evaluating SW.
thanks
Same problem here, no syslog errors. ticket number:24645
SP2 should be released shortly.
Denny LeCompte Sr. Product Manager, Orion SolarWinds Austin, TX
SP2 is available now-
http://thwack.com/forums/t/6177.aspx
Mark Wiggans Thwack Moderator
I still have the same issue after SP2 with the custom poller.
Malvado: I still have the same issue after SP2 with the custom poller.
Please open a new ticket so that we can get diagnostics. We need to make sure SP2 is properly installed, and if it is, we need to see if you might have a different problem with similar symptoms.
I also still have the same problem after installing SP2. My managers manager wants to evaluate this before he signs of a AU$30,000 purchase order and I don't think he's gonna be impressed if he see "no data".