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COM+ Error on Orion Install

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Ralphr replied on Wed, Nov 21 2007 1:09 PM
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We are trying to install an evaluation copy of Orion V8.5.1. and are getting errors. We originally installed it with no problems on a seperate server. This new/different server also has Cirrus CM on it and we are trying to take advantage of the integration. The Orion Configuration Wizard gets to a certain point then exits with this message:

"The wizard was unable to register the Solar Winds COM+ Application"

The ConfigurationWizard Log file writes this: 

2007-11-21 09:32:36,648 [6] ERROR ConfigurationProgressScene - The wizard was unable to register the SolarWinds COM+ Application. A possible cause is the Distributed Transaction Coordinator service is disabled
2007-11-21 09:32:36,648 [6] ERROR ConfigurationProgressScene - The wizard was unable to register the SolarWinds COM+ Application.

We checked the Distributed Transaction Coordinator service and it is running... 

Has anyone seen this before? Any idea what is going on?

Server 2003 Enterprise SP 1, Installing as Local Admin

Thanks!  

 

 

 

_______________________

Ralph

  • NPM 9.5 SLX 
  • APM 3
  • IPAM 1.6
  • NTA 3.5

 

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About2GiveUpNPM replied on Tue, Nov 27 2007 10:02 PM
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I am getting the same error while trying to upgrade from 8.1 to 8.5.1.  The upgrade was recommended by Solarwinds Support to address a Basic Alert problem.  The Solarwinds KB is no help.  I have a ticket open with them, but since it is afterhours, it will take a while to get help.  I will post a follow up if it gets fixed.

Update:  Just read through the following posts on similar, if not the same error, and may have a fix for you.  See http://thwack.com/forums/t/4951.aspx.  I have tried some of the suggestions that may apply to my situation, but none worked.  I believe my error is that the DTC service is not running even though it show as started in Services.  I am going to search the MS KB to address the event log error below.  Good luck.

 Event Type: Error
Event Source: MSDTC
Event Category: SVC
Event ID: 4437
Date:  11/27/2007
Time:  10:26:01 PM
User:  N/A
Computer: OKC1APP0002
Description:
The account that the MS DTC service is running under is invalid.  This can happen if the service account information has been changed using the Services snap-in in Microsoft Management Console (MMC).  MS DTC service will continue to start. Please make sure that the MS DTC service account information is updated using the Component Services Explorer.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

 

 

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101 Posts
Points 283
SolarWinds Certified Professional
Ralphr replied on Wed, Nov 28 2007 8:34 AM
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Finally got it working, and it looks like you are going down the same troubleshooting path. What I found out was the server was under the domain of a Group Security Policy that was disabling services at designated (unknown to me) times. Make sure your Com+ Application Service is running. Once I ensured all the necessary services were running (not apparent from the documentation, other than IIS), the install completed.

Maybe this will help you...

_______________________

Ralph

  • NPM 9.5 SLX 
  • APM 3
  • IPAM 1.6
  • NTA 3.5

 

  • | Post Points: 1
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