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Upgraded to Engineer Edition version 9, now cannot use NPM - PME

Last post 03-07-2008 9:52 AM by pathgroup. 2 replies.
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  • 02-11-2008 1:02 PM

    Upgraded to Engineer Edition version 9, now cannot use NPM - PME

    Now that I have upgraded to the new version of the tools, I can no longer user the Project management edition that I paid quite a bit for.  All of my reports are in there, and I can no longer get to them.  I try opening the program, and it says that it is corrupt.  I try to reinstall it, and it says that it requires version 8.  I am being told that all of the PME customers were notified that this was being discontinued, but of course I did not receive that email (however I do get the sales emails just fine).  I cannot find anything abot the PME being discontinued anywhere on this forum either.  So, I'm not happy with not being told about this, and then I'm even more unhappy that there is no solution to import into a newer product (from what support is telling me).  So if anyone know of any way that I can work around this and get access to these old reports, please let me know.  Thanks.

    • Post Points: 3
  • 03-07-2008 9:38 AM In reply to

    Re: Upgraded to Engineer Edition version 9, now cannot use NPM - PME

    PathGroup - We're sorry about the notification not getting to you, I don't know what happened.

    Regarding the reports, could you please clarify what reports you are trying to get to?

    Thanks,

    Greg
     

    Greg Newman
    SolarWinds Toolset
    • Post Points: 3
  • 03-07-2008 9:52 AM In reply to

    Re: Upgraded to Engineer Edition version 9, now cannot use NPM - PME

    The reports I was needing are history reports of all of our switch Interfaces that are now stored in a SQL database since NPM PME allowed for that.  I have resolved the situation though by installing the NPM PME on another machine with the older version of the toolset (which we are licensed for).  It's just a frustrating situation when I upgrade to a new "more featured" toolset, and then management asks me for a report from last month on our WAN interfaces and I couldn't provide it because the NPM PME would not work with the new toolset and therefore not allow me into the SQL database.  All is well now though.  Thanks.

    • Post Points: 1
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