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Calling on VoIP Customers - Call Volume Question

Last post 03-29-2008 4:11 PM by mstevens. 1 replies.
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  • 03-07-2008 2:37 PM

    • Haley
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    Calling on VoIP Customers - Call Volume Question

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    In preparation for the next major VoIP release, I am polling our customers to determine our typical customer's call volume.  It would be very helpful if you could provide me answers to the following quetions:

    1. How many calls per minute do you average on a typical day?
    2. How many calls per hour do you typically average on a typical day?
    3. Do you have a need to monitor average call duration for a given timeframe?
    Haley Oyler
    Project Manager
    SolarWinds
    • Post Points: 3

  • 03-29-2008 4:11 PM In reply to

    • mstevens
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    Re: Calling on VoIP Customers - Call Volume Question

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    2. How many calls per minute do you average on a typical day?
    4. How many calls per hour do you typically average on a typical day?
    5. Do you have a need to monitor average call duration for a given timeframe?

    Ill take our corporate office Callmanager cluster as an example. We have 950 phones and aveage 1800 calls a day OnNet (internatl) and 450 outbound calls daily.

    Inbound calls we average 600 inbound calls and per hour we average 200@hour for outbound

    average call duration for us isnt as important as flagging long calls, and quick hangups

    Mark Stevens
    Director of Communications and Application Development
    Oceaneering International
    Houston, TX
    • Post Points: 1
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