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UnDP takes a long time to open

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bleearg13 posted on Fri, Jul 4 2008 2:33 PM
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I upgraded to v9 and it seems to take a very long time for the Universal Device Poller to open.  Reminds me of the days when Map Maker would take forever if you had a lot of devices.  This issue did not occur during beta testing.  Here's what I'm monitoring:

Network Elements 5671 Elements
Nodes 334 Nodes
Interfaces 4966 Interfaces
Volumes 371 Volumes

 

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aLTeReGo replied on Fri, Jul 4 2008 3:36 PM
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Not only does it seem to take a very long time to open, but the progress bar doesn't really work either. I get one bar for several minutes then bang it opens.

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jtimes replied on Fri, Jul 4 2008 9:23 PM
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Same here....  strange

Could it be related to the number of custom pollers i have?

John J. Times
Systems Management & Automation
Enterprise Technology Infrastructure
SunTrust Banks Inc.

Live Solid. Bank Solid.

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casey.schmit replied on Mon, Jul 7 2008 8:42 AM
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We're taking a look at the start-up time and slowness that folks have seen now.  There was a late change we made between RC and release that may be the source of these problems. 

When we have more information or need any additional information, we'll let you know.  If you haven't already, you may want to open support tickets so you will be informed when any fixes are available.

 

Casey Schmit - Principal Developer

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casey.schmit replied on Mon, Jul 7 2008 8:57 AM
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It shouldn't be related to the number of custom pollers you have, but just to make sure, how many custom pollers are we talking about?  (We'll verify in our testing that showing that many pollers in the UI won't cause a problem).

Casey Schmit - Principal Developer

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bleearg13 replied on Mon, Jul 7 2008 9:05 AM
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It did this to me when I had no pollers configured at all, so it's definitely not related to the number of pollers (at least not in my case).
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aLTeReGo replied on Mon, Jul 7 2008 9:29 AM
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How can you tell how many total custom pollers you have defined?

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savell replied on Fri, Jul 18 2008 7:35 AM
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Is there a fix for this as yet?

With 4000+ nodes, it takes approx 13-14 minutes to open UnDP for us on our production Network (without any custom pollers at this stage).

We have a second SLX implementation with only a few hundred nodes (our test/dev environment) and it only takes 5-10 seconds - so I do think it's related to the number of nodes.

Dave.

I should also add, once loaded it's using approx 175meg of memory...

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savell replied on Fri, Jul 18 2008 8:16 AM
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I have opened case #51583 for this.

Dave.

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casey.schmit replied on Fri, Jul 18 2008 8:47 AM
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 We're working on some performance improvements to the UnDP.  We couldn't get them in for SP1, but they will be in the next service pack.

 

Casey Schmit - Principal Developer

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savell replied on Fri, Jul 18 2008 9:32 AM
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Great - thanks Casey. While a pain, at least it's something we can live with for the time being.

Dave.

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Albany Mike replied on Tue, Aug 12 2008 11:24 AM
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Chalk me up as a user who's UnDP takes what seems like 15 minutes to load.  Then once it loads, it is beyond sluggish.  I'll click on somehting, go take a smoke break, and when I come back, MAYBE my click has finally been processed.  UnDP seems like a great idea, but if SW cant spped it up, I may have to jump back to 8.5.1.  We have WAAAAAAAY too many custom pollers to manage.

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ctschap replied on Tue, Aug 12 2008 11:44 AM
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Will these improvements include fixing it so that pollers that are applied to 1500+ interfaces actually collect data? 

Chad Tschappat
Sioux Falls, SD

(2) Orion 9.5 SP4 SLX
(1) Orion 9.5 SP4 SLX Poller
(1) Orion 9.5 SP4 SLX Hot-Standby
APM v3.0 AL500
7800+ elements and counting

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casey.schmit replied on Tue, Aug 12 2008 1:17 PM
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ctschap:
Will these improvements include fixing it so that pollers that are applied to 1500+ interfaces actually collect data?
 

Have you opened a support ticket for this?  I haven't seen another user report this problem.  Working through support will be our best chance to resolve your issue.

 

Casey Schmit - Principal Developer

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Mark Wiggans replied on Tue, Aug 12 2008 2:58 PM
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 or you might try SP2 which has just been released and addresses some UnDP issues.

http://thwack.com/forums/t/10176.aspx

 

Mark Wiggans Information Development-

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