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UnDP takes a long time to open

Last post 08-13-2008 5:02 AM by ctschap. 16 replies.
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  • 07-04-2008 2:33 PM

    UnDP takes a long time to open

    I upgraded to v9 and it seems to take a very long time for the Universal Device Poller to open.  Reminds me of the days when Map Maker would take forever if you had a lot of devices.  This issue did not occur during beta testing.  Here's what I'm monitoring:

    Network Elements 5671 Elements
    Nodes 334 Nodes
    Interfaces 4966 Interfaces
    Volumes 371 Volumes

     

    • Post Points: 3
  • 07-04-2008 3:36 PM In reply to

    • aLTeReGo
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    Re: UnDP takes a long time to open

    Not only does it seem to take a very long time to open, but the progress bar doesn't really work either. I get one bar for several minutes then bang it opens.

    • Post Points: 3
  • 07-04-2008 9:23 PM In reply to

    • jtimes
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    Re: UnDP takes a long time to open

    Same here....  strange

    Could it be related to the number of custom pollers i have?

    John J. Times
    Systems Management & Automation
    Enterprise Technology Infrastructure
    SunTrust Banks Inc.

    Live Solid. Bank Solid.
    • Post Points: 3
  • 07-07-2008 8:42 AM In reply to

    Re: UnDP takes a long time to open

    We're taking a look at the start-up time and slowness that folks have seen now.  There was a late change we made between RC and release that may be the source of these problems. 

    When we have more information or need any additional information, we'll let you know.  If you haven't already, you may want to open support tickets so you will be informed when any fixes are available.

     

    Casey Schmit
    SolarWinds Development
    • Post Points: 1
  • 07-07-2008 8:57 AM In reply to

    Re: UnDP takes a long time to open

    It shouldn't be related to the number of custom pollers you have, but just to make sure, how many custom pollers are we talking about?  (We'll verify in our testing that showing that many pollers in the UI won't cause a problem).

    Casey Schmit
    SolarWinds Development
    • Post Points: 3
  • 07-07-2008 9:05 AM In reply to

    Re: UnDP takes a long time to open

    It did this to me when I had no pollers configured at all, so it's definitely not related to the number of pollers (at least not in my case).
    • Post Points: 3
  • 07-07-2008 9:29 AM In reply to

    • aLTeReGo
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    Re: UnDP takes a long time to open

    How can you tell how many total custom pollers you have defined?

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  • 07-18-2008 7:35 AM In reply to

    • savell
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    Re: UnDP takes a long time to open

    Is there a fix for this as yet?

    With 4000+ nodes, it takes approx 13-14 minutes to open UnDP for us on our production Network (without any custom pollers at this stage).

    We have a second SLX implementation with only a few hundred nodes (our test/dev environment) and it only takes 5-10 seconds - so I do think it's related to the number of nodes.

    Dave.

    I should also add, once loaded it's using approx 175meg of memory...

    • Post Points: 1
  • 07-18-2008 8:16 AM In reply to

    • savell
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    Re: UnDP takes a long time to open

    I have opened case #51583 for this.

    Dave.

    • Post Points: 3
  • 07-18-2008 8:47 AM In reply to

    Re: UnDP takes a long time to open

     We're working on some performance improvements to the UnDP.  We couldn't get them in for SP1, but they will be in the next service pack.

     

    Casey Schmit
    SolarWinds Development
    • Post Points: 5
  • 07-18-2008 9:32 AM In reply to

    • savell
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    Re: UnDP takes a long time to open

    Great - thanks Casey. While a pain, at least it's something we can live with for the time being.

    Dave.

    • Post Points: 3
  • 08-12-2008 11:24 AM In reply to

    Re: UnDP takes a long time to open

    Chalk me up as a user who's UnDP takes what seems like 15 minutes to load.  Then once it loads, it is beyond sluggish.  I'll click on somehting, go take a smoke break, and when I come back, MAYBE my click has finally been processed.  UnDP seems like a great idea, but if SW cant spped it up, I may have to jump back to 8.5.1.  We have WAAAAAAAY too many custom pollers to manage.

    • Post Points: 1
  • 08-12-2008 11:44 AM In reply to

    • ctschap
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    Re: UnDP takes a long time to open

    Will these improvements include fixing it so that pollers that are applied to 1500+ interfaces actually collect data? 

    Chad Tschappat
    Sioux Falls, SD
    Orion 9.1 SLX
    Orion 9.1 SLX Poller
    APM v2 SP2
    6200+ elements and counting
    • Post Points: 3
  • 08-12-2008 1:17 PM In reply to

    Re: UnDP takes a long time to open

    ctschap:
    Will these improvements include fixing it so that pollers that are applied to 1500+ interfaces actually collect data?
     

    Have you opened a support ticket for this?  I haven't seen another user report this problem.  Working through support will be our best chance to resolve your issue.

     

    Casey Schmit
    SolarWinds Development
    • Post Points: 5
  • 08-12-2008 2:58 PM In reply to

    Re: UnDP takes a long time to open

     or you might try SP2 which has just been released and addresses some UnDP issues.

    http://thwack.com/forums/t/10176.aspx

     

    Mark Wiggans
    Thwack Moderator
    • Post Points: 3
  • 08-12-2008 3:06 PM In reply to

    Re: UnDP takes a long time to open

    In the immortal words of Sheryl Broflowski (Kyle's mom) Wha wha what?!?!?

     

    SP2 is out?!  Saaa-weet!

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  • 08-13-2008 5:02 AM In reply to

    • ctschap
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    Re: UnDP takes a long time to open

    I just applied SP2 to both of my pollers as Mark suggested. UnDP certainly loads a lot faster. I will give it a day or two. If the polling issue is not corrected I will open a support ticket.

     Thank you.
     

    Chad Tschappat
    Sioux Falls, SD
    Orion 9.1 SLX
    Orion 9.1 SLX Poller
    APM v2 SP2
    6200+ elements and counting
    • Post Points: 1
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