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Mail Queue Length: Not Found

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direland69 posted on Tue, Jul 15 2008 12:28 PM
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Just installed version 1.0.2 and it seems to be working ok except Mail Queue Length which says "Not Found".  Exchange is 2003 and running on a Windows 2003 cluster.  Exchange Monitor is on Vista SP1.  DCOM and WMI permissions seem ok on both the server and workstation.  The account I'm using has full admin rights to both boxes.  I also tried refreshing the WMI namespace on the server.  Any other suggestions?

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chris.lapoint replied on Tue, Jul 15 2008 1:38 PM
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 Was Mail Queue Length working before on your previous installation?

Chris LaPoint, Sr. Product Manager
SolarWinds
Austin, TX

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direland69 replied on Mon, Jul 21 2008 6:25 AM
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This is a fresh install.  Haven't used any previous versions.

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chris.lapoint replied on Mon, Jul 21 2008 9:00 AM
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From the machine where you are trying to run the Exchange Monitor, could you please try verifying WMI connection using WBEMTEST?

1. On command line execute wbemtest

2. Connect to the Exchange Server (\\EXCHANGE_SERVER\root\default) and specify the credentials you are using in Exchange Monitor

3. Try running the following query

SELECT LocalQueueLength from Win32_PerfRawData_SMTPSVC_SMTPServer

This should give you a more detailed error of why we are running into this issue.

Chris LaPoint, Sr. Product Manager
SolarWinds
Austin, TX

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direland69 replied on Mon, Jul 21 2008 10:47 AM
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Ok, here's what I got.

 The Win32_PerfRawData_SMTPSVC_SMTPServer class does not exist in \\servername\root\default.  Trying to query on it gives an Invalid Class error.

 I did see the class in \\servername\root\cimv2.  Running your query there succeeds but shows no objects in the list.  Not sure if that's expected or not.

I checked a couple of other servers on the class existence and none of them have any Win32_PerfRawData classes in \root\default - only in \root\cimv2

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RBerube replied on Fri, Jul 25 2008 10:52 AM
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Chris:

I've got identical symptoms and query results, on a single Exchange 2003 server setup, whether the main AD Aministrator account is used or my slightly derated one...

In looking at the query contents, is/are there corresponding counter[s] in PerfMon that can be checked to see if values are being properly passed?

Thanks...

Any sufficiently advanced technology is indistinguishable from magic. Arthur C. Clarke
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direland69 replied on Mon, Jul 28 2008 12:48 PM
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Well, now all of the sudden it's working.  I have no idea why.

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Sham Chauthani replied on Mon, Jul 28 2008 1:07 PM
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Do you by any chance run outlook or another client that connects to Exchange Server with different credentials on the same machine as Exchange Monitor? If so does the behavior differ if the non-Exchange Monitor connection is made before Exchange Monitor is brought up.

We are looking into the possibility that this issue may have something to do with multiple credentials connecting to the same server.

Sham Chauthani
Development Manager
SolarWinds

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direland69 replied on Mon, Jul 28 2008 1:41 PM
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I run Outlook on the same machine, but Exchange Monitor is configured to use the logged on user credentials so it would be using the same credentials as Outlook.

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direland69 replied on Mon, Jul 28 2008 1:43 PM
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Here's another bit of info.  Now that Exchange Monitor is running correctly on my machine, I tried to run the query that Chris listed earlier in this post and still get the same results back - Invalid Class

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RBerube replied on Fri, Aug 1 2008 3:18 PM
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Hey Sham... just checking in after a time away...

My client configuration is the same i.e. single set of credentials for both Monitor and Outlook. Unfortunately, my setup has not had the queues magically reappear.

The other thing is that this account is a member of Domain Admins, but is not the full (built-in) AD Administrator account... Would certain selective Exchange rights have to be assigned to my account for Monitor to run properly?

 Regards...

Any sufficiently advanced technology is indistinguishable from magic. Arthur C. Clarke
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Sham Chauthani replied on Mon, Aug 4 2008 10:25 AM
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We are currently investigating this issue and trying to reproduce it in house. We hope to offer some workarounds or configuration tweaks to get this working.

Sham Chauthani
Development Manager
SolarWinds

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RBerube replied on Fri, Aug 22 2008 12:29 PM
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Sham:

Just a follow-up and FYI:

Thought I'd try to eliminate any possible effects due to firewalls etc. and installed the Monitor directly unto our Exchange 2003 Server SP2, currently running in default mixed mode - which will probably be raised to full Exchange 2003 after a DR backup. Exchange is running on a member Server 2003 Standard [not R2] SP2), in a native Server 2003 mode AD setup.

Result? Same, no queues.

Issue may be caused either by something missing in our Exchange install, or your product was developed using R2 as a platform (and I know Microsoft changed some of the underlying architecture between first release and R2).

Hope this helps... We'd love to see our queue lengths...

Ross

Any sufficiently advanced technology is indistinguishable from magic. Arthur C. Clarke
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denny.lecompte replied on Fri, Aug 22 2008 1:18 PM
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 Have you used the AppBuilder to browse to the WMI counters on your exchange server to see if you can create a component monitor that way?

Denny LeCompte
Director of Product Management
SolarWinds
Austin, TX

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RBerube replied on Fri, Aug 22 2008 1:31 PM
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Thanks for the speedy response!

Short answer to your question: No.

I'm drawing a blank here (call me seriously time-challenged), but is there a Reader's Digest version of instructions and/or link to do this?

Thanks...

Ross

Any sufficiently advanced technology is indistinguishable from magic. Arthur C. Clarke
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