I'm want to upgrade my servers to V9. With all the issues people been having I really want to do this at a time that I can call support if needed. However, I think with most companies, touching productions systems has to be done after hours. For me that would be 8PM EST during the week or sometime on the weekend.
Now the web site says : Access to our Technical Support Team during the hours of 7 a.m. - 6 p.m. CST, 7 a.m. - 7 p.m. GMT Monday-Friday.
This does not work for me. If I can't do the work till after hours and I run into issues I have to wait till the next morning to get support??? I can't afford going into a production day without Orion nor will my management allow that. I would hope Solarwinds would look at providing 24X7 support. It's not a small company any more.BB
We do have support staff in Ireland and they can be reached at +353 21 500 2900. So the support is up to virtually 24 x 6 now if you want to call Europe after North American hours (3amish), or just submit a ticket and someone will grab the ticket as soon as possible. Here are some other toll-free numbers assuming you are calling from one of the locations on the bottom of the page.
.....also the Signapore office will soon have some support.
I'm not calling Ireland from my house...my phone bills are already big enough. Does the 800 number roll to them after hours?BB
Unfortunately not at this time but I believe that will eventually change overtime.