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License error bug?

Last post 09-04-2008 12:51 PM by bharry. 6 replies.
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  • 08-19-2008 11:37

    • mandg
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    License error bug?

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    I just inherited our SolarWinds Orion environment and was immediately asked what the following error means: A license check failed. This product has not been licensed. Go to the Windows Start menu and run 'SolarWinds Orion -> Netflow -> License Netflow.

    When I review the specified menu, the popup displays that "Your Software License Key is Installed!"
    • Post Points: 3

  • 08-19-2008 1:34 PM In reply to

    • mcbridea
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    Re: License error bug?

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    Hi mandg,

    What version of Orion and NTA are you on?

    Andy

    Andy McBride
    Product Manager
    SolarWinds
    • Post Points: 3

  • 08-19-2008 1:56 PM In reply to

    • mandg
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    Re: License error bug?

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    I show Orion v8.5.1 and NTA v3.0.0.0

     

    Thanks!
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  • 08-20-2008 9:41 In reply to

    • mcbridea
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    Re: License error bug?

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    Can you see what your Orion and NTA licenses are? Launch license Manager. Does your NetFlow module match the Orion SL number?

    Andy McBride
    Product Manager
    SolarWinds
    • Post Points: 3

  • 08-20-2008 12:18 PM In reply to

    • mandg
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    Re: License error bug?

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    Thanks, Andy- but I give up- where/how can I locate the "license Manager"?
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  • 08-20-2008 3:36 PM In reply to

    • mcbridea
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    Re: License error bug?

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    My mistake - License manager is only available in Orion 9.0 and up. To check your license before 9.0 you have to call customer service. I guessing that you may have inherited a license mismatch.

    Andy McBride
    Product Manager
    SolarWinds
    • Post Points: 3

  • 09-04-2008 12:51 PM In reply to

    • bharry
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    Re: License error bug?

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    I have also suffered the 'License Error' Bug. It seemed to happen after I installed SP3 - not sure if this is relevant.

    I am running NPM 8.5.1 with the Eval copy of NTA v3.0

     
    • Post Points: 1
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