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AppBuilder - custom wmi creation - timeout

Last post 10-06-2008 8:27 by denny.lecompte. 12 replies.
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  • 08-22-2008 10:35

    AppBuilder - custom wmi creation - timeout

    Has anyone run across this yet when attempting to enumerate a node to select a wmi entry to monitor? 

    "Timeout while waiting for job result. "

    This occurs when I select any windows server, including the collector itself.  The credentials used are correct b/c it's the same one that is used to collect data on the legacy apm 1.0 functions.  I see the wmi performance adapter starting then stopping immediately on the remote host.  No other error messages or on the collector.

    Collector:
    NPM 9 SP2
    APM 2.0
    OS: Win2K3 R2 STD x64 SP2

    • Post Points: 3
  • 08-22-2008 1:32 PM In reply to

    Re: AppBuilder - custom wmi creation - timeout

     How many component monitors do you have configured?  Go to APM Settings | License Summary fo a count.

    Josh Clark
    SolarWinds Development Team
    • Post Points: 3
  • 08-22-2008 1:40 PM In reply to

    Re: AppBuilder - custom wmi creation - timeout

    3106

    I guess I am curious what this would matter... I kind of figured this was simply going to enumerate the remote host for available win32_perf* classes?

    • Post Points: 3
  • 08-22-2008 2:56 PM In reply to

    Re: AppBuilder - custom wmi creation - timeout

    There's a known issue relating to large numbers of monitors.  We have a fix that's currently in test and should be out with SP1.

    Denny LeCompte
    Sr. Product Manager, Orion
    SolarWinds
    Austin, TX
    • Post Points: 3
  • 09-16-2008 12:08 PM In reply to

    • Ohmus
    • Top 150 Contributor
    • Joined on 06-23-2008
    • Posts 46
    • Points 86

    Re: AppBuilder - custom wmi creation - timeout

    I'm getting these same timeout errors when trying to create either a WMI or SNMP monitor. I applied SP1 and it didn't help. I only have 129 monitors. Thanks
    • Post Points: 3
  • 09-16-2008 7:45 PM In reply to

    Re: AppBuilder - custom wmi creation - timeout

     Well, with so few monitors, we're not sure.  Could you run Diagnostics, open a Support Ticket, and attach the diagnostics to the ticket?

    Denny LeCompte
    Sr. Product Manager, Orion
    SolarWinds
    Austin, TX
    • Post Points: 3
  • 09-17-2008 11:14 In reply to

    • Ohmus
    • Top 150 Contributor
    • Joined on 06-23-2008
    • Posts 46
    • Points 86

    Re: AppBuilder - custom wmi creation - timeout

    denny.lecompte:

     Well, with so few monitors, we're not sure.  Could you run Diagnostics, open a Support Ticket, and attach the diagnostics to the ticket?

     

     Done. Case # 59541.

    Thanks.

    • Post Points: 3
  • 09-22-2008 10:50 In reply to

    • ctschap
    • Top 500 Contributor
    • Joined on 10-30-2007
    • Sioux Falls, SD
    • Posts 30
    • Points 76

    Re: AppBuilder - custom wmi creation - timeout

    Are there any updates to this issue. I am seeing the same problem. I just applied SP1 this morning. 

    Chad Tschappat
    Sioux Falls, SD
    Orion 9.1 SLX
    Orion 9.1 SLX Poller
    APM v2 SP2
    6200+ elements and counting
    • Post Points: 3
  • 09-22-2008 11:25 In reply to

    • Ohmus
    • Top 150 Contributor
    • Joined on 06-23-2008
    • Posts 46
    • Points 86

    Re: AppBuilder - custom wmi creation - timeout

    I was instructed to un-install/re-install APM and re-apply SP1. I haven't had a chance to do that yet. I'll let you know how it goes.

    • Post Points: 3
  • 09-23-2008 1:28 In reply to

    • ctschap
    • Top 500 Contributor
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    • Sioux Falls, SD
    • Posts 30
    • Points 76

    Re: AppBuilder - custom wmi creation - timeout

    I just tried that. It did not work. I am still getting the timeout error. 

    Chad Tschappat
    Sioux Falls, SD
    Orion 9.1 SLX
    Orion 9.1 SLX Poller
    APM v2 SP2
    6200+ elements and counting
    • Post Points: 3
  • 09-23-2008 10:06 In reply to

    • Ohmus
    • Top 150 Contributor
    • Joined on 06-23-2008
    • Posts 46
    • Points 86

    Re: AppBuilder - custom wmi creation - timeout

    ctschap:

    I just tried that. It did not work. I am still getting the timeout error. 

    Didn't work for me either. I'm waiting for a response from tech support. I'll let you know how it goes
    • Post Points: 3
  • 10-06-2008 7:39 In reply to

    • ctschap
    • Top 500 Contributor
    • Joined on 10-30-2007
    • Sioux Falls, SD
    • Posts 30
    • Points 76

    Re: AppBuilder - custom wmi creation - timeout

    Any further word from Support yet? 

    Chad Tschappat
    Sioux Falls, SD
    Orion 9.1 SLX
    Orion 9.1 SLX Poller
    APM v2 SP2
    6200+ elements and counting
    • Post Points: 3
  • 10-06-2008 8:27 In reply to

    Re: AppBuilder - custom wmi creation - timeout

    This issue should be fixed in an upcoming service pack.

    Denny LeCompte
    Sr. Product Manager, Orion
    SolarWinds
    Austin, TX
    • Post Points: 1
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