It would be nice to have the ability to create templates for the email messages sent for alerts. We have lots of different alerts setup for different regions and the alerts go to different techs. The messages on the alerts are the same. If we decide to add information or make a change, we have to go in and edit the message for all the different alert groups. If there was a common template we could create and use, we could just update the template and any alert using this template would get updated.
Example.
We have Server Alerts that notify techs when a server goes down. We started with basic information that included node, status, and some custom properties with information about the device. We later added more custom properties with the device serial number, vendor phone number, etc and wanted to add them to the alerts. Instead of having to update each alert, we would like to be able to update a common template.
Good suggestion.