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How to get started on Thwack- FAQ

Last post 09-11-2008 2:44 PM by Dawn_L. 0 replies.
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  • 09-11-2008 2:44 PM

    • Dawn_L
    • Top 200 Contributor
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    • Joined on 07-16-2008
    • Austin, TX
    • Posts 34
    • Points 103
    • Moderator
      SolarWinds Employee

    How to get started on Thwack- FAQ

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    Welcome to Thwack!  Here are some commonly asked questions and their answers!

    To Register or not to register… that is the question. 

    Registration is not required to view our site, however, if you wish to post or upload/download files you must be a registered user. Registration is free and easy!  All that you need to register is a username (make it up), a password, and a valid e-mail address.

    We promise not to abuse your info… for more on our privacy policy click here.   If you think someone is abusing your privacy, please let us know ASAP.  Email us here:  thwack.feedback@thwack.com


    Have a question? 

    Often common questions have already been asked and answered.  We recommend starting by searching for your questions because you will get an immediate answer.  

    Search tips.
    Using the right combination of search terms can improve your results dramatically.  For example:  Searching Orion would give you thousands of results while searching for Orion reports would narrow the search.  Try to be as specific as possible.

    Post a question
    If you don’t find an answer for your question, next you should post the question.  To post a question click this button at the top of any forum board or reply to an existing post. 
     
    How to write a post that will get answered quickly.

    1.     Find the right board.  Put your question in the right place and the experts will find it.  If you are unsure, put it here and we will move it for you.
    2.    Include enough information.  If you have a problem, be sure to tell the community what SW product you are using and enough information about your network.
    3.    Tell us what you have done.  If you have tried several steps to solve your problem, post them as well.  This will keep us from suggesting things you have already done.


    Oops, I need to edit my post.
    You may edit or delete your own posts at any time. Just open the post and click on the edit or delete buttons circled below.  Only you and a Moderator/Administrator can edit your posts.   A note is generated at the bottom of each edited post displaying when and by whom the post was edited. 

    Can I be notified by e-mail when there are new posts?
    Yes, the Subscription feature allows you to subscribe to the entire Board, individual Categories, Forums and/or Topics.  You will receive an e-mail notifying you of a post that has been made to the Category/Forum/Topic that you have subscribed to. There are four levels of subscription:

    Board Wide Subscription
    If you can subscribe to an entire Board, you'll get a notification for any posts made within all the forums inside that board.
    Category Wide Subscription
    You can subscribe to an entire Category, which will notify you if there was any posts made within any topic, within any forum, within that Category.
    Forum Wide Subscription
    If you don't want to subscribe to an entire Category, you can subscribe to a single forum. This will notify you of any posts made within any topic, within that forum.
    Topic Wide Subscription
    More conveniently, you can subscribe to just an individual topic. You will be notified of any post made within that topic.

    To Subscribe or Unsubscribe from any level of subscription, you can use the "My Subscriptions" link, located near the top of each page to manage your subscriptions. Or you can click on the subscribe/unsubscribe icons for that Category/Forum/Topic you want to subscribe/unsubscribe to/from.

    Points System: For frequent Community Members we have a point system to show their value.  The points are accumulated as follows:

    Reply factor = 2 points
    Added as favorite post = 5 points
    Added as a favorite Poster = 10 points



     

    Dawn Lacallade
    The Original CommuniGeek
    • Post Points: 1
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