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NCM Website Issue

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Answered (Verified) This post has 1 verified answer | 7 Replies | 3 Followers | 850 Views


16 Posts
Points 44
khizarkhan posted on Thu, Apr 23 2009 3:14 AM
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NCM website response is very slow although server performance is perfectly fine.

When I try to open NCM website it takes few minutes to load page and provide login information page. After entering login information again it takes 2 to 3min to login.

Once user is logged in website works fine.

Can anyone tell me how can I make it faster as it is too slow in loading first page which is very annoyable thing infront of management.

NCM is installed on win2k3 with SP2 and SQL 2005

Answered (Verified) Verified Answer


73 Posts
Points 277
SolarWinds Employee
Answered (Verified) Derek replied on Wed, Jul 1 2009 10:34 AM
rated by 0 users
Verified by Elisabeth Zakes

"When I open the link sometimes it opens much quicker and sometimes very slow. Then when I enter userid and password to log on, then it take around 2 mins log me in. Once logged on then it works fine."

IIS recycles the worker processes on a timed interval.  Once the worker process has been recycled, and a new request is made the pages will need be compiled again at run time.  Try increasing the time where the processes are recycled 'Shutdown worker processes after being idle for (time in minutes):' (located in the App pool)

Let me know if this helps .

Derek Webber Software Developer www.solarwinds.com SolarWinds - Simplifying Network Management

  • | Post Points: 23

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2,550 Posts
Points 25,439
Moderator
SolarWinds Employee
chris.lapoint replied on Thu, Apr 23 2009 10:14 AM
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To help us understand your issue a little better, please answer the following:

1) Once the web page is compiled does it run quicker? Or is it always slow? 

2) What are the specs of your system (CPU, memory)?  

3) Is SQL 2005 installed on the same server as NCM or a separate server?

4) What version of IIS are your running?

5) How many devices do you have loaded in NCM?

Chris LaPoint, Sr. Product Manager
SolarWinds
Austin, TX

  • | Post Points: 3

16 Posts
Points 44
khizarkhan replied on Wed, May 6 2009 1:01 AM
rated by 0 users

Required information is listed below.

 

1. When I open the link sometimes it opens much quicker and sometimes very slow. Then when I enter userid and password to log on, then it take around 2 mins log me in. Once logged on then it works fine.

2. CPU 2.83Ghz Dual Core and 2GB RAM, CPU and RAM performance are optimal.

3. SQL server is installed on same machine where NCM is installed.

4. IIS version 6.0

5. 100 devices are loaded in NCM.

  • | Post Points: 3

5 Posts
Points 7
jkbonds replied on Tue, Jun 30 2009 7:14 AM
rated by 0 users

did you find a cure?  We have the same behavior, and about the same specs as you on the processor and number of nodes.

doesn't seem to be a SQL issue since subsequent pages load fine - it's just initial login screen, and then logging in that takes too much time.

  • | Post Points: 3

79 Posts
Points 212
DGoodale replied on Tue, Jun 30 2009 1:15 PM
rated by 0 users

I don't even use the web interface. For me, SPEEDY access is about 45 seconds to load the first page. I also had to optimize my inventory jobs, pulling mac address data from my switches every night so I can track port usage and running full inventory jobs on the weekend since it takes a day and a half to inventory my  404 devices.....when it finishes, which isn't often.

         Dan Goodale - Network Engineer, Triwest Healthcare

  • | Post Points: 3

25 Posts
Points 83
jon0966 replied on Wed, Jul 1 2009 10:17 AM
rated by 0 users

Hi,

 

I experience the same issue.  Each time logging into the NCM website, there is a 1-2 minute delay.  Nothing wrong with server performance, I even moved NCM to another server and ditto results.

 

 

Jonathan

  • | Post Points: 3

73 Posts
Points 277
SolarWinds Employee
Answered (Verified) Derek replied on Wed, Jul 1 2009 10:34 AM
rated by 0 users
Verified by Elisabeth Zakes

"When I open the link sometimes it opens much quicker and sometimes very slow. Then when I enter userid and password to log on, then it take around 2 mins log me in. Once logged on then it works fine."

IIS recycles the worker processes on a timed interval.  Once the worker process has been recycled, and a new request is made the pages will need be compiled again at run time.  Try increasing the time where the processes are recycled 'Shutdown worker processes after being idle for (time in minutes):' (located in the App pool)

Let me know if this helps .

Derek Webber Software Developer www.solarwinds.com SolarWinds - Simplifying Network Management

  • | Post Points: 23

5 Posts
Points 7
jkbonds replied on Thu, Jul 2 2009 8:39 AM
rated by 0 users

wow, seems to work - updated the timeout from 20 to 120, and sure enough it stays active and responds (initial login screen) quickly.

  • | Post Points: 1
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