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Restarting IIS/WWW Service Daily after 9.5

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DirtySouth posted on Wed, Jun 10 2009 2:55 PM | Locked
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I'm wondering if anyone else is having this issue after upgrading to NPM 9.5. Since I upgraded, at least once a day, the NPM webpage will not load. The only way I've been able to fix it is by restarting the World Wide Web Publishing Service or IIS in general.

I also noticed that the W3WP.exe process is taking up approximately 250 MB of RAM on a regular basis. Is that normal? I've checked the event logs and there are no errors or issues preceeding this issue. Any thoughts?

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bshopp replied on Wed, Jun 10 2009 3:10 PM | Locked
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Do you have a support ticket open on this issue?

Brandon Shopp - Product Manager Orion NPM, Network Atlas and LANSurveyor

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DirtySouth replied on Wed, Jun 10 2009 3:29 PM | Locked
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No. I'm contemplating reinstalling my Orion completely.

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smcdonald replied on Wed, Jun 10 2009 7:25 PM | Locked

I have seen the same problem - I see this randomly -

This seems to happen when I have a lot of windows open like 5-10 and even then not always.  The only fix I have found is the same as yours - restarting IIS.  I also noticed the WWW publishing service using up lots of memory - mine goes up as high as 320MB before I tend to see the above error.  Already got a ticket in for this since last week...

Server Error in '/' Application.

Timeout expired.  The timeout period elapsed prior to obtaining a connection from the pool.  This may have occurred because all pooled connections were in use and max pool size was reached.

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denny.lecompte replied on Wed, Jun 10 2009 9:01 PM | Locked
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DirtySouth:
No. I'm contemplating reinstalling my Orion completely.

If you have time, please open a Support ticket and include Diagnostics.  That's the only way we're likely to find the root cause.

Denny LeCompte
Director of Product Management
SolarWinds
Austin, TX

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DirtySouth replied on Fri, Jun 12 2009 12:21 PM | Locked
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I just opened a case for this. Thanks. Any ideas?

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brahuna replied on Mon, Jun 15 2009 3:40 PM | Locked
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I am also having this issue.  The webpage is blank and just keeps trying to load.  I installed SP1 this morning, and it stopped again this afternoon.  Had to restart the WWW service.

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clanger replied on Mon, Jun 15 2009 4:30 PM | Locked
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We also have this error - same web error as someone else posted. Interestingly, I'd posted a link to my boss to a particular interface on a switch. Even with the main page (or any other page I had open) displaying the error text someone posted earlier, he was able to get to the switch interface page from the direct link I'd sent him and it still worked. But yes, we are restarting daily (at least) as well since 9.5 upgrade (also applied 9.5 sp 1) I WAS restarting everything, but I'll try just the web from now on to resolve it.
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DirtySouth replied on Tue, Jun 16 2009 8:31 AM | Locked
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I'm not getting an update from support. Can anyone from SolarWinds provide any information?

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chris.schear replied on Tue, Jun 16 2009 8:32 AM | Locked
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We aren't running 9.5, we're running 9.1 SP5, but we have to go to the Orion Service Manager and Unload COM+ Application every morning.  On some days, we have to do it multiple times during the day, as well.

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Elisabeth Zakes replied on Tue, Jun 16 2009 9:48 AM | Locked
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DirtySouth, the case has been escalated to Development, and they're working on a fix. Your case support tech will certainly let you know when there are updates.

Elisabeth Zakes

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KCWayner replied on Tue, Jun 16 2009 9:59 AM | Locked
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I'm in the same boat.  I opened a case last week and have sent a few updates with diagnostics but haven't heard anything in the last few days.  Case 99007.  There were some errors in the logs that I included too not knowing if they had anything to do with it.

Wayne

NPM v9.5 SP5 SL2000
NCM v5.5 DL50
IPAM v1.5 IP4000
Engineer Toolset v10

 

 

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Elisabeth Zakes replied on Tue, Jun 16 2009 10:32 AM | Locked
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KC, I'll have a support tech look at your case.

Elisabeth Zakes

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brahuna replied on Tue, Jun 23 2009 10:38 AM | Locked
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Has there been any resolution on this?  We are still having to restart the WWW service at least once per day.

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denny.lecompte replied on Tue, Jun 23 2009 12:59 PM | Locked
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It's scheduled for an upcoming SP.

Denny LeCompte
Director of Product Management
SolarWinds
Austin, TX

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