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Unable to contact Thwack server

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25 Posts
Points 83
jon0966 posted on Wed, Jul 1 2009 10:25 AM
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Hi,


On the NCM Home Page, I have the error "Unable to contact Thwack server".  I suspect this is occuring because NCM is not proxy aware.  Am I able to remove this module from the Home Page altogether or is there a workaround?


Jonathan

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73 Posts
Points 277
SolarWinds Employee
Answered (Verified) Derek replied on Wed, Jul 1 2009 10:53 AM
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Verified by jon0966

Unfortunately you can only remove the NCM Thwack resource on a per user basis.

In NCM 5.5 we've added the ability to set the web proxy information in the NCM web.config. Try adding settings to web.config (do not add the comment lines that start with //):

//user name to use to access to proxy

<add key="ProxyUserName" value="name" />

//password to use to access to proxy

<add key="ProxyPassword" value="password" />

//domain to use to access to the proxy

<add key="ProxyDomain" value="domain" />

//address to the proxy with port

<add key="ProxyAddress" value ="http://someproxy.com:8080"/>

 

Please let me know if it helps.

Derek Webber Software Developer www.solarwinds.com SolarWinds - Simplifying Network Management

  • | Post Points: 3

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25 Posts
Points 83
jon0966 replied on Wed, Jul 1 2009 10:31 AM
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As a clarification, I understand that I can remove Thwack or any other web part within the personalize section of the NCM web page, but is there a way to remove a web part for all users and all future user accounts?

 

 

Jonathan

  • | Post Points: 3

73 Posts
Points 277
SolarWinds Employee
Answered (Verified) Derek replied on Wed, Jul 1 2009 10:53 AM
rated by 0 users
Verified by jon0966

Unfortunately you can only remove the NCM Thwack resource on a per user basis.

In NCM 5.5 we've added the ability to set the web proxy information in the NCM web.config. Try adding settings to web.config (do not add the comment lines that start with //):

//user name to use to access to proxy

<add key="ProxyUserName" value="name" />

//password to use to access to proxy

<add key="ProxyPassword" value="password" />

//domain to use to access to the proxy

<add key="ProxyDomain" value="domain" />

//address to the proxy with port

<add key="ProxyAddress" value ="http://someproxy.com:8080"/>

 

Please let me know if it helps.

Derek Webber Software Developer www.solarwinds.com SolarWinds - Simplifying Network Management

  • | Post Points: 3

25 Posts
Points 83
jon0966 replied on Wed, Jul 1 2009 11:38 AM
rated by 0 users

 

 

That worked perfectly, thank you!

 

Jonathan

 

 

 

 

  • | Post Points: 3

13 Posts
Points 65
TheWiz replied on Wed, Jul 1 2009 1:12 PM
rated by 0 users

Guys,

 

We also have a proxy, but in troubleshooting this issue I granted the Solarwinds server full access out through our firewall. I am able to view Thwack from the Solarwinds server with a browser, but still the applets don't work.

 

Have there been any other resolutions to this problem besides proxy settings?

I would like to get these applets working if possible. Otherwise we will pull them off of the pages as well.

 

  • | Post Points: 1
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