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Error "Object reference not set to an instance of an object." occurred during polling VoIP Call Path

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932 Posts
Points 2,927
BryanBecker posted on Tue, Oct 23 2007 7:48 AM
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I'm starting to see these error message son Orion.  "Error "Object reference not set to an instance of an object." occurred during polling VoIP Call Path XXX".  What does this mean?

BB

(1) Orion V9.1 SLX running Web Site
(4) Orion V9.1 SLX remote pollers
(2) NCM (Cirrus) V5.0 SLX MS SQL2005 x64 EE
VoIP Monitor
NetFlow Traffic Analysis
13000+ elements

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443 Posts
Points 2,591
SolarWinds Employee
Haley replied on Tue, Oct 23 2007 10:50 AM
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Can you please send us the diagnostics file?  This should help development isolate the issue.  Please also answer the questions below.

  1. Have you added any additional sites lately or reconfigured your call path setup?
  2. What is value reported under Settings > Network Test Interval?
  3. How many VoIP sites are you managing?
  4. What call path configuration is specified (i.e. Fully Meshed, Hub and Spoke, or Custom)
Haley Oyler Project Manager SolarWinds
  • | Post Points: 3

932 Posts
Points 2,927
BryanBecker replied on Tue, Oct 23 2007 1:05 PM
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I figured it out.  One of the nodes was deleted so I guess VoIP Monitor got confused.  I had to go thru the admin page and delete the node from the site and readd it.

BB

(1) Orion V9.1 SLX running Web Site
(4) Orion V9.1 SLX remote pollers
(2) NCM (Cirrus) V5.0 SLX MS SQL2005 x64 EE
VoIP Monitor
NetFlow Traffic Analysis
13000+ elements

  • | Post Points: 3

443 Posts
Points 2,591
SolarWinds Employee
Haley replied on Tue, Oct 23 2007 4:16 PM
rated by 0 users

Thanks for the update.  I provided the error and details to development so they can try to duplicate the issue and provide a more meaningful error message.

Haley Oyler Project Manager SolarWinds
  • | Post Points: 1
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