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Can not see reports or clear events on 1 of 2 Orion NPM

Last post 07-19-2008 4:37 PM by AndyMT. 5 replies.
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  • 07-09-2008 10:13 AM

    • AndyMT
    • Top 150 Contributor
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    • Joined on 02-08-2008
    • Posts 51
    • Points 111

    Can not see reports or clear events on 1 of 2 Orion NPM

    Reply

    I can not see the reports or clear events on one of the two Orion NPM's I have registered to EOC.

    I verified that I had admin rights on the Orion NPM and also I have admin rights on the EOC.

    I also made sure to check that I had rights to clear events and also see reports.

    They account created on the two Orions look identical so I am not sure why I can do tasks on one but not the other
    • Post Points: 3

  • 07-09-2008 10:21 AM In reply to

    Re: Can not see reports or clear events on 1 of 2 Orion NPM

    Reply

     Andy,

     Have you opened a Support ticket?  We'll be able to give you a better answer that way.

    Denny LeCompte
    Sr. Product Manager, Orion
    SolarWinds
    Austin, TX
    • Post Points: 3

  • 07-09-2008 10:35 AM In reply to

    • AndyMT
    • Top 150 Contributor
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    • Joined on 02-08-2008
    • Posts 51
    • Points 111

    Re: Can not see reports or clear events on 1 of 2 Orion NPM

    Reply

    How do I open a support ticket? I havn't done it before..
    • Post Points: 3

  • 07-09-2008 10:48 AM In reply to

    Re: Can not see reports or clear events on 1 of 2 Orion NPM

    Reply

     https://forms.netsuite.com/app/site/crm/externalcasepage.nl?compid=638609&formid=12&h=3d0552f20b2e9bd6580b

    Just submit this form... 

    Mark Wiggans
    Thwack Moderator
    • Post Points: 3

  • 07-09-2008 12:06 PM In reply to

    Re: Can not see reports or clear events on 1 of 2 Orion NPM

    Reply

     Andy,

     If you are still pre-Sales, then send me a private message, and I'll get a Sales Engineer to help.

    Denny LeCompte
    Sr. Product Manager, Orion
    SolarWinds
    Austin, TX
    • Post Points: 3

  • 07-19-2008 4:37 PM In reply to

    • AndyMT
    • Top 150 Contributor
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    • Joined on 02-08-2008
    • Posts 51
    • Points 111

    Re: Can not see reports or clear events on 1 of 2 Orion NPM

    Reply

    In the end nothng seemed to fix it except a complete reinstall.

    This fixed the seeing the reports and also I can now clear the events.

    Not only did I reinstall the EOC I reinstalled the Orion NPM.

     
    • Post Points: 1
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