Problem: Can not send SMS/Email upon testing and when alert is triggeredCategory: Advanced AlertsObjective: To send SMS/Email to a specified address or number.Here is my setup: * General Tab Alert name: MyAlert Enable this Alert (checked) Check this Alert every 60 seconds Show Advanced Features (checked) * Time of the Date Tab From 12:00AM to 11:59PM Sunday - Saturday (checked) * Trigger Condition Tab Trigger this Alert for any Interface Trigger Alert when any of the ff. apply field Interface Status is equal to value Down * Reset Condition Tab Reset Alert when any of the ff. apply field Interface Status is equal to value Up * Alert Suppression Tab Suppress Alert when any of the following apply * Trigger Actions Tab ** Send E-Mail/Page to myemail@email.com Email/Pager Recipients to: myemail@email.com From Email Account name: Admin reply address: sender@email.com Message Subject: Testing Subject Message: <body of the msg> SMTP Server IP address: xx.xxx.xxx.xx SMTP port: 25 This SMTP Server requires Auth. (unchecked) Time of Day Execute this Action only bet. spec. hours (unchecked) Execute this Action only on these Days of the Week Sunday - Saturday (checked) Alert Escalation Do not execute this Action if the Alert has been Ack. (unchecked) Execute this Action repeatedly while the Alert is Triggered (unchecked) Delay the execution of this Action * Reset Actions Not configuredTHE TESTING ALERT IS DONE! Now, here comes the problem when I test the alert. I choose the Network Node and I clicked "Test Alert Trigger" here comes the message and the problem:
a.) 8/15/2007 6:03:21 PM: Initiating test for alert MyAlert.b.) 8/15/2007 6:03:21 PM: Retrieved 1 actions for alert MyAlert.c.) 8/15/2007 6:03:21 PM: Preparing action type EMail to test alert MyAlert.d.) 8/15/2007 6:03:21 PM: Email 'Testing Subject' from 'Testing Subject' to '"Admin" <sender@email.com>' has been successfully handed to the local mail handler for alert MyAlert.e.) 8/15/2007 6:03:21 PM: Action type EMail for alert MyAlert completed successfully.f.) 8/15/2007 6:03:21 PM: Completed action type EMail for alert MyAlert.g.) 8/15/2007 6:03:21 PM: Completed test for alert MyAlert.My problem is on d.) about sending the message: 1. Email 'Testing Subject' - which must be the body of the message 2. From 'Testing Suject' - which must be the name of the sender 3. To '"Admin" <sender@email.com.' - which must be the recipientThe result is that: I cannot get the testing message into my email. Have we missed any configurations thereafter? Or is there any bugs on the Advanced Alert? Any fixes should we download to resolve this problem? Please help us to resolve this problem.You can email the solution to 8jessie@sg.ibm.comThank you very much.
My problem is similar, but not quite the same. My email isn't getting out at all. As you can see from the test logs:
10/23/2007 10:24:05 AM: Initiating test for alert Temp Sensor 1.10/23/2007 10:24:05 AM: Retrieved 1 actions for alert Temp Sensor 1.10/23/2007 10:24:05 AM: Preparing action type EMail to test alert Temp Sensor 1.10/23/2007 10:24:05 AM: Email 'Temp Sensor 1has reached a checkpoint' from 'Temp Sensor 1 has reached a checkpoint' to '"Network Performance
Monitor" <'">nobody@nobody.com>' has been handed to the local mail handler for alert Temp Sensor 1. However, the mail
handler had the following error: Email message sent via SMTP Server 123.123.123.123 To:test@testing.com From:"Network Performance Monitor" <nobody@nobody.com>
Subject:Temp Sensor 1 has reached a checkpoint Body:The Environment for the computer room in Temoramma has changed. The Temp_Sensor_1 has reached
it's checkpoint of 77.9EXCEPTION STACK: --> Failure sending mail. : System : at System.Net.Mail.SmtpClient.Send(MailMessage message) at AlertingEngine.SolarWinds.SWActions.ActionEmail.AsyncMailToSend.SendThis(Object state);;;
Unable to connect to the remote server : System : at System.Net.ServicePoint.GetConnection(PooledStream PooledStream, Object owner, Boolean
async, IPAddress& addre10/23/2007 10:24:05 AM: Action type EMail for alert Temp Sensor 1 failed to complete successfully.10/23/2007 10:24:05 AM: Completed action type EMail for alert Temp Sensor 1.10/23/2007 10:24:05 AM: Completed test for alert Temp Sensor 1.
Having the exact same issue /error message. [Orion 8.5.1 SP3]
Running just a small trial so, it's on a Windows XP-SP2 box - May be .Net is fouled, anti-virus and related suite programs (McAfee) are running, and there is Group Policy. To try to remedy, I've done a repair of .Net, shutdown AV services, along with trying a few other miscellaneous items & web research - So far, no luck. Will log in locally to the box next to remove GPO from the equation and have a little more control for testing.
Anyone else have a solution?