I have Orion SLX on a box and utilzie an external SQL database. The Orion SQL user has full permission to the database. I have created custom pollers and can pull values from the devices I am polling when I use the "Test" button from within the "Cusom MIB Poller Wizard". However, the web interface always displays "no data". I have restarted the MIB Polling service on the box to no avail. Any help would be appreciated.
To view from your web console you will need to add the resources to the views in your web console.
http://www.solarwinds.com/resources/democenter/Orion/OrionCustomPollerSetup/OrionCustomPollerSetup.html
Thanks Mark, I have already set up the view. Also, I have already viewed the presentation you supplied. I did those before before posting to the forum. To clarify, I recieve values via the "Custom MIB Poller" wizard via the "Test" button. While the output to the web interface in "Node Details" does display the custom poller it does NOT indicate any value, rather it reads "no data".
Can you verify if there is any data in the CustomPoller tables in your NetPerfMon Database ?
I have almost the same problem, it works when I only select one or 2 devices, but as soon as I add a whole bunch then I also get "NO DATA" the poller stops collecting data.
I have opened a ticket with support on this.
It would be intresting to see how many people have this issue.
Which table(s) should I check?
CustomPollerStatistics will be populated IF the custom poller is set up as a historical poller. The CustomPollerStatistics view contains the delta in the Total column and the averages in the AvgRate column. These are calculated when written to the DB.
There are stats but very few. Certainly not what I would expect. I have battery input voltage setup for less than 10 UPS's, ciscoEnvMonTemperatureStatusValue for over 100 Cisco switches, and nsrpLinkInfoState for 4 Netscreen firewalls. Below is the total sum of what has been collected since 9/28/07.
{125B7502-C5B9-4380-81B0-1E3FC33B1DBD} 0 9/30/2007 7:38:50 AM 120 120 120 {125B7502-C5B9-4380-81B0-1E3FC33B1DBD} 0 9/30/2007 7:44:07 AM 120 120 120 {125B7502-C5B9-4380-81B0-1E3FC33B1DBD} 0 9/30/2007 7:56:46 AM 119 119 119 {125B7502-C5B9-4380-81B0-1E3FC33B1DBD} 0 9/30/2007 8:02:02 AM 119 119 119 {125B7502-C5B9-4380-81B0-1E3FC33B1DBD} 0 9/30/2007 8:07:23 AM 118 118 118 {B29ABE43-132D-4BC5-B486-3D8EC26B2FC6} 0 9/30/2007 7:50:18 AM 0 0 0 0 {B29ABE43-132D-4BC5-B486-3D8EC26B2FC6} 0 9/30/2007 8:03:34 AM 0 0 0 0 {6E2C92DB-F0C7-46E2-8B35-524894F9681B} 0 9/28/2007 9:53:30 AM 1.361111E-02 1.361111E-02 1.361111E-02 {8F44B7EC-28F0-462C-88CC-66B154DED662} 0 9/30/2007 7:39:19 AM 124 124 124 {8F44B7EC-28F0-462C-88CC-66B154DED662} 0 9/30/2007 7:41:19 AM 124 124 124 {8F44B7EC-28F0-462C-88CC-66B154DED662} 0 9/30/2007 7:42:35 AM 124 124 124 {8F44B7EC-28F0-462C-88CC-66B154DED662} 0 9/30/2007 7:44:03 AM 124 124 124 {8F44B7EC-28F0-462C-88CC-66B154DED662} 0 9/30/2007 7:46:26 AM 124 124 124 {8F44B7EC-28F0-462C-88CC-66B154DED662} 0 9/30/2007 7:47:40 AM 124 124 124 {8F44B7EC-28F0-462C-88CC-66B154DED662} 0 9/30/2007 7:56:48 AM 124 124 124 {8F44B7EC-28F0-462C-88CC-66B154DED662} 0 9/30/2007 7:58:01 AM 124 124 124 {8F44B7EC-28F0-462C-88CC-66B154DED662} 0 9/30/2007 8:00:55 AM 124 124 124 {8F44B7EC-28F0-462C-88CC-66B154DED662} 0 9/30/2007 8:02:31 AM 124 124 124 {8F44B7EC-28F0-462C-88CC-66B154DED662} 0 9/30/2007 8:07:26 AM 124 124 124 {5728547D-961F-4FA1-9FCA-A040781500B3} 0 9/30/2007 7:38:48 AM 123 123 123 {5728547D-961F-4FA1-9FCA-A040781500B3} 0 9/30/2007 7:44:29 AM 123 123 123 {5728547D-961F-4FA1-9FCA-A040781500B3} 0 9/30/2007 7:56:39 AM 123 123 123 {5728547D-961F-4FA1-9FCA-A040781500B3} 0 9/30/2007 8:02:14 AM 122 122 122 {3AD994F8-8A64-442B-9670-C1DD05E828FD} 0 9/28/2007 9:53:34 AM 1.277778E-02 1.277778E-02 1.277778E-02 {3FB1C818-8064-4279-A1C5-CB294513AE99} 0 9/28/2007 9:54:04 AM 1.166667E-02 1.166667E-02 1.166667E-02 {5D31DFA7-737B-4237-9BDF-E1DE781CB28E} 0 9/28/2007 9:53:32 AM 1.361111E-02 1.361111E-02 1.361111E-02 {E225CF85-09A7-432B-BE93-E44309C34E5E} 0 9/28/2007 9:53:56 AM 1.305556E-02 1.305556E-02 1.305556E-02
Also found this in the windows event viewer
Event Type: WarningEvent Source: OrionCustomPollingServiceEvent Category: NoneEvent ID: 0Date: 9/18/2007Time: 9:07:16 AMUser: N/AComputer: OKCPERFMON01Description:Exception Encounter during BeginPoll.Context - After InternalLoadTest - Before InternalLoadDetail- An item with the same key has already been added.
Upgrading to either the latest 8.1 hotfix or to 8.5 should fix this problem.
Thanks, considering the problems I've seen others having with 8.5 I believe I'll apply the hotfix for 8.1 first.
I'm having the same issue. I'm running 8.5.. Any other thoughts?
magic_man, you have the same Exception message in your event log as Jeff?
Magic Man - We've upgraded to 8.5 and no longer have the problem, sorta. We are now polling. However, some devices do not poll. Specifically we are polling for temp on Cisco 3750 switches. All are configured with the same SNMP communities. However some poll and some don't. So, new issue to overcome.
I am having the same issue, I have opened a case about this. I would check to see if it is realy polling or just showing you the last value polled.
I can poll a certain amout of deives and everything works, once I add that last one, it shows "NO DATA" but the other still seem like they are polling but in fact the have also stopped.
Running 8.5 with all the fixes and working with support on this. still no resolution.
I have had this issue and have opened multiple tickets. I currently have 8.1 in production and 8.5 in test. Both have the same issue. Very frustrating because we have had heat issues in various computer rooms and these random polls are not helpful. I have a report showing our servers and their internal temperatures and have had to add the field "last polled" in order to validate the data. Here are some polling statistics as of 10/11/2007 at 8AM:
1 server at 10-Oct-07 12:27 AM
160 servers at 10/9/2007 8:10 PM - 8:56 PM
30 servers at 10/8/2007 12:30 PM - 1:30 PM
Not very useful when monitoring rising temperatures.
UPDATE 10/14/2007
Since the Orion v8.5 update to my production server, the custom poller is now polling and graphing properly.
Any of you that have support tickets open, please provide the ticket number. If anyone has not opened a support ticket for this, please do so. I would like to get some diagnostic information from your system and will handle that exchange through the support ticket system.
Same problem.
When launching the "Select OID" window from the "Custom MIB Poller Wizard" window and clicking the Test button I get my data. Yet, when I go to my Nodes Details page it just shows
This was happening on 8.5 and now I'm running the eval of 8.5.1 with the same results. 8.0.67 seems to have the same issues.
The OID is"1.3.6.1.4.1.311.1.3.2.1.1.2"
I am having the same problem, and had a ticket opened regarding this. Support did not find the issue. Just wanted to put another user behind a push to get this resolved.
I've just installed 8.5.1 EVAL with "update" and added custom pollers, the same problem exists...
Custom mib pollers working fine when hitting the "test" button but showing "no data" on the website.
rgds
Dave