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Orion Upgrade - 403 Forbidden Errors

Last post 12-14-2007 8:56 AM by grantsewell. 2 replies.
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  • 12-14-2007 8:02 AM

    • grantsewell
    • Top 75 Contributor
    • Joined on 12-03-2007
    • Cincinnati, OH
    • Posts 100
    • Points 407

    Orion Upgrade - 403 Forbidden Errors

    I completed an upgrade from Orion 8.5 to 8.5.1, and added SP2. Now I get the following error when I log in:

    Orion Website Error

    An error has occurred with the Orion website.

    Additional Information

    System.Net.WebException: The remote server returned an error: (403) Forbidden.
       at System.Net.HttpWebRequest.GetResponse()
       at ClassicSiteProxy.Login(HttpContext context, String username, String password)
       at Login.InitiateLogin()
       at Login.OnLoad(EventArgs e)
       at System.Web.UI.Control.LoadRecursive()
       at System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean
    includeStagesAfterAsyncPoint)
     I've checked permissions over and over again - the error isn't specific enough for me
    to dive in deeper, and so far, Solarwinds support has been useless.
    Any ideas? I'm running this on my Application Server, which has a few other websites
    on it, and I'm using host header values to separate the sites. It was working fine in this
    same config before the upgrade - I need my Solarwinds back!
    Grant Sewell
    --
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    • Post Points: 3
  • 12-14-2007 8:23 AM In reply to

    • vhcato
    • Top 25 Contributor
    • Joined on 01-07-2005
    • Atlanta, GA
    • Posts 376
    • Points 1,936

    Re: Orion Upgrade - 403 Forbidden Errors

    Have you seen the following posts? Not quite the same error, but it could be related.

     http://thwack.com/forums/p/5912/25537.aspx#25537

    http://thwack.com/forums/p/5727/25617.aspx#25617

    Vic Cato
    Technical Lead - Network Operations
    Koch Business Solutions - Enterprise Technical Services
    • Post Points: 3
  • 12-14-2007 8:56 AM In reply to

    • grantsewell
    • Top 75 Contributor
    • Joined on 12-03-2007
    • Cincinnati, OH
    • Posts 100
    • Points 407

    Re: Orion Upgrade - 403 Forbidden Errors

    THANK YOU!!! I don't know how I missed it...

     In case anyone else has this issue, this post is the key:

     http://thwack.com/forums/p/5912/25537.aspx#25537

    You have to just remove the custom.config file in the Inet\Solarwinds\Orion folder. Theres a very good explanation in the afformentioned post. 8.5 (Post-August releases) appears to handle pages differently as far as IIS config is concerned.

     Needless - I'm back up! Thanks again!

    Grant Sewell
    --
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    • Post Points: 1
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