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  • Re: AM to APM migration utility problem

    Thanks guys. I have put notes in the ticket and I should be able to do this regression method to resolve the issue this coming Sunday. I hope the Release notes are updated asap to make the upgrade path clear to customers. As an aside about the Support efforts: I hope that the Support team would also...
    Posted to Application Performance Monitor by bradbear on 09-11-2008
    Filed under: Application Monitor, Customer Support, Customer Service, APM, APM 2.0, AM APM, APM 2.0 upgrade

  • Re: AM to APM migration utility problem

    So then why this in the Release Notes for APM2.0? I would expect Solarwinds to support this product as we upgraded to it today based on this information in the release notes. A support case was opened (#58741) and was replied to and closed without anyone actually calling or confirming with me. "Thank...
    Posted to Application Performance Monitor by bradbear on 09-10-2008
    Filed under: Application Monitor, Customer Support, Customer Service, APM, APM 2.0, AM APM, APM 2.0 upgrade

  • Re: Upgrade License?

    I've had the worst possible service from Customer Service this week regarding the new APM. It took four calls to customer service to get them to update our portal with the new APM. The first three calls they did incorrect things like reset the license for the v8 Application Monitor. The fourth call...
    Posted to Application Performance Monitor by jkennedy on 02-22-2008
    Filed under: Application Monitor, Customer Support, Customer Service
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